Pynkvilla — manchester united backpack

I ordered a manchester united backpack on 28 december from the site pynkvilla which i found on instagram, the bag costed rs 999 and only allowed online payment, i placed my order through my debit card, but the product hasn't been delivered, i tried to call them numerous times to reach out to them but the number this site provided wasn't working as it was out of reach, i request to either get my backpack which i placed my order for or get my money back as soon as possible as this site seems like a fraud who takes up money but doesn't deliver any of that stuff. Please work on my matter as soon as you can
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I ordered a football jersey worth Rs. 750 on 16th November. Since then I have tried to contact them through call, whatsapp[protected], mail ([protected]@gmail.com) and Facebook but no one from pynkvilla.com has answered. The website is still active despite previous complaints registered against them on this platform.

Pynk Villa's reply, Jan 19, 2019
We can either fulfil this order in 1 week or cancel it, pls confirm your choice.
Dear Customer,

Please share your order number for us to look into the issue.
almightyanshul's reply, Apr 12, 2019
I placed an order on 29/1/2019 and haven't received my order item yet, i tried to contact you guys via gmail but i received no response.
I hope you look into this matter and get back to me ASAP.

ORDER PV7768
Email id: anshulthakur1998@gmail.com
Dear Sir,

Please share your order number so that we can look into the details.

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