Dear Concerned Authority,
I booked a return ticket with Reference Number JW9GTZ on 14th December 2021 for travel from Newyork to Doha.
The tickets were booked from my Privilege Member account for my wife and my son
My wife and son travelled from Newyork to Doha on 18Th Dec 2021.The return travel was booked for Nov 3 2022.
On 19th May 2022, I received email from Qatar Airways that the flight timing has changed and I have the option for either cancelling with full refund without any penalties or Change of Date.
As I given the option for full refund, I choose this option. When I check from my end, I wasn’t given the option to cancel, so I called Qatar Airways Customer care and the representative assisted me for cancellation and I asked him more than 3 or 4 times if I will be receiving full refund. I was assured as per my email I will be receiving the full refund and there is no doubt on it. Kindly check my recorded voice messages with Qatar Airways Staff called from phone number on the day of the ticket cancellation.
On 17th July I was refunded QAR 1820 (Bank Statement Attached) by Qatar Airways, which means I wasn’t given my full refund.I should be receiving around QAR 6000.
This is a clear case of fraud and I would like to place a complaint for fraud from Qatar Airways.
I opened a case regarding same on their website on July 17th itself.
case reference: CAS[protected]M6X9K3 ) CRM:[protected]
There is no action until now from Qatar Airways.They have all my details and still they sent me unwanted emails asking me to send the booking reference and all those.They don’t have a proper mechanism even to address my complaints.
Kindly take an action against Qatar Airways and please protect the rights of Customers like me.
Trusting them I cancelled the ticket and booked a new ticket for QAR 12000.
New Booking -KD4MKH
I have been calling them for issuing me full refund for past 1 month but no proper action from them until now.
People like me have no other way to fight for justice other than through Concerned Authorities which we believe will protect our rights
Seeking for justice from you
Thank you and Regards
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