Qatar Airways — poor customer service and no communication

Qatar Airways — poor customer service and no communication

A Arf_Sadiq

Stranded in sialkot with no information when and where i will catch the next flight. Emirates have diverted all flights to nearby airports and more importantly kept their customers updated with regular updates via sms, mobile and emails. With qatar.. Nothing! Staff are poorly trained and shout down customers as though they are doing us a favour by speaking to us. I have been lied to by one manager who promised to email me an e-ticket via lahore airport for saturday 9th as soon as they had confirmation from doha. Now having spoken to the office they deny all knowledge of this. Sadly, no matter how much money qatar throws at marketing branding it's airline counts for nothing if customer interfacing staff don't have a customer first mindset! Still none the wiser, especially, since the purpose of my visit was to attend my mother's funeral😠 Was this information helpful? No (0) Yes (0)

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supervisor

To anonymous author Mr. Sadiq:-

Kindly see the private email box (incoming messages) at this site, if you have not receivd the compensation.

The complaint has to be submitted in written to the company (Qatar airways air carrier),
whom you had paid and own invoice or to the travel agent.

The complaint has to contain the basic fields:-

1. Particulars of the address, according to e-ticket, or PNR, or invoice

2. Particulars of the submitter: full name, address, email, phone, bank account number

3. Brief description of the events:
when, where, which services had been ordered according to, for example, PNR or e-ticket;
when, who had cancelled the ordered flight ID

4. Request: the statement of the act from the responder (what do you want)

5. Signature / name, date, time, place.

The responding party has 7 days (max 15 days) for the refund processing, or refusal to refund, or refusal to process the claim, stating the addressee, reasons, decision, his particulars, if in India.

Such documents are not seen here.

In addition, the author does not know his all rights, which are acquired.

If the claim is not processed within 15 days or not full amount is paid
to the passenger, the passenger is entitled to claim money from the offender via one of the authorities:-

1. Department general of civil aviation in the state of residence, if in India,

2. Customers court (forum) in the state of residence, if in India,

3. District court (forum) in the state of residence, if in India,

4. Authority in Qatar or in the other country.

If the passenger does not know the rules and his all rights, incurred from the cancellation of the flight,
he or she is entitled to hire the lawyer or the legal professional for the agreed fee.

The cost of such legal assistance start from Rs 4000 / USD 60.00 per head .

Regards.

sr manager for ICAO / IATA irregulations matters (Asia and Europe)
Aryan engineers Ltd
e--mail with the answers to: aryan(at)vivaldi.net