Qnet — half refund and pending refund

Address:

201001

Hi,
I filed a complaint on your website and you guys helped me somehow qnet was agred to refund my amount for two product. They said they will refund for order number cu674532 and amount was 2991 usd but they did not refund entire amount. They said they will share transaction details but did not share any details and they also promised to refund for other order number which is cu6745334. They are not refunding this amount and also ignoring my all email. Not even replying. Kindly help me with this. Also when they refund first amount my upline who made transaction from his card as i tranffered money to his account he kept 20000 of my amount so instead of 2, 10, 000 i got only 1, 60, 000 please help.