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Qnet — i have purchased the product for my downline on 03-december-2017 but not received it yet

As i have mentioned, i
Have done a purchase for my downline in569227 on 3rd december 2017. We have not received the product and i would like a refund!.

Please find the below details

Purchase confirmation

Ir id no.: in569227
Order no: dn48442247 transaction date: 08/dec/2017 23:26:31
Receipt no: rc10735566 transaction description: purchase
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