Qnet — refund request from fraud company (qnet vihaan direct selling) airship cancellation id no. in129683

With reference to the subject cited above i am to state as follows :-

That, smti pynbianghun ryntathiang a company’s independent representative (Ir) qnet visited my resident and convinced me that if i join and work in this business i’ll avail a lot of opportunities. She further illustrating herself along with so many members who have joined earlier, had already earned lakhs and lakhs of rupees even if they work (Getting incentives/commission by enrolment/recruitment of people to this business by purchasing of this travelling kit (Product)) for a short time of span. The method and manner of approach of the ir to their prospects is by not allowing a considerable time for them to think and decide by using successively and repeatedly phone calls day and night. Any way by trust and faith i have joined this business of the above mentioned firm on the 26 july 2018 by paying an amount of ` 3, 20, 000/- (Rupees three lakhs twenty thousand) only being the cost of travelling fee for 15 alternative years.

That, first i had notice that 2 weeks later from the date of joining (After i have made a payment) the commission had been disbursed to my direct upline into my vihaan account even i have not yet utilised the product (Not yet travel). This means that the product they used is merely a means of disguising or laundering investments in the pyramid.in fact, money from sale of the product goes through the company’s infrastructure to the top level of independent representatives (Irs) and only a portion of payout is rebated to participants which is clearly indicated that company runs in pyramid schemes and it is illegal as per the law.

That, further if i also used the product i’m running at a lost from the fact as stated below :-

Since the company allow us to go in the alternative years say if i go for foreign trip on nov 2019 then i have to go the next trip on nov 2021 which created gap of 2 years time. Part of the above amount is used by the company for the 1st trip on nov 2019 but the remaining amount is with the company’s account. The company is enjoying the interest of the above remaining amount for the 2 years gap before i go to the next trip and so on. Thus i lost the interest of the above amount. May be perhaps this interest that the company earn is in the form of commission payment to the upline irs.

That, its activities are prohibited in some countries from the fact that the company has posponed the trip to dubai and change to malaysia. The reason they give is due to certain circumstances but the fact is that as reported by moneylife, the strict action by saudi arabia, has made qnet to cancel v-con, its high-profile, flagship annual event that was scheduled to be held in dubai between 8th to 12th september. The company did not give any reason for the sudden cancellation of v-con, but thousands of independent representatives (Irs) or agents, who were set to go to dubai are seeking a refund the $350 each that they have paid to attend the event as well as their air tickets. On 1 september 2018, the ministry of commerce & investment in saudi arabia had issued a warning against qnet saying that its activities are prohibited in the country. Thus in the long term many countries will follow the same procedure. I wonder why qnet did not set this vcon in our country till this date?. Which we conclude that this company is unreliable.

That, on perusal of the memorandum of the department of consumers’ affairs vide o. M. F. No..21/18/2014-it (Vol-ii) dtd 09th september 2016 the company has found to violated most of the guidelines set up by the dca which are stated under as follows :-

1. That smti pynbiang ryntathiang ir, vihaan direct selling entity had later executed the contract agreement with the said company on the 27th july 2018 (Contract agreement enclosed herewith) after she had enrolled me as a member of the company vihaan direct selling entity on the 26th july and had received an amount of rs 3, 20, 000/- vide receipt (Enclosed herewith) which means that i was force to sign the contract of agreement indirectly since i have already made a payment one day before (Without seeing the contract agreement) which is a clear violation as per the clause 4 subclause 1 (A) of this act which states as under :-

“ every direct selling entity shall execute a contract agreement, whether directly or indirectly, with direct sellers before enrolment”.

2. Smti pynbiang ryntathiang has already created my account (Generating my id and password) in the company’s website without my prior permission and without explaining how to change the password in the company’s website and in the due course of time thus exposed my private detail’s information and process of transaction. This is another violation of the guidelines as per clause 7 subclause 1 of this act which states as under :-

“ direct sellers and direct selling entity shall take appropriate steps to ensure the protection of all private information provided by a consumer ”.

3. The company doesn’t issue the identity card to its members and it is evident from the fact that i don’t receive the company’s id since the date of joining till date i. E for the period of 418 days. This is also a violation of the guidelines as per clause 3 subclause 2 which states as under :-

“ the direct selling entity shall issue proper identity document (S) to its direct sellers.”

4. The company doesn’t have an office in our state which is a violation as per clause 2 subclause 8 which states as under :-

“ it shall have an office with identified jurisdiction of its operation in the state to enable the consumers and direct seller to acquaint themselves with price of products, return or replacement of products and efficient delivery of goods and services, and post-sale redressal of grievances.”

Instead their business matters relating to enrolment, signing of contract agreement, cash transaction, etc are done in the coffee shops, restaurants, outdoors, houses, etc which are not the appropriate places.

5. The irs of the company fails to produced the price list (In indian currency) of their products of different brands. Since their products price is in us $.

6. Michael ferreira the world amateur billiards champion associated with qnet, a network company. He holds 80 % shareholding in vihaan direct selling india private limited, which is the franchise for the qnet brand in india. On 30th sept 2016 ferreira, along with 3 other directors of vihaan, were arrested by the economic offences wing (Eow) of the mumbai police in relation to qnet scam. Thus being the key management personnels which have been convicted with imprisonment and as per clause 2 subclause 7 as stated under, the company doesn’t fulfil this condition:-

“ the promoter or key management personnel should not have been convicted of any criminal offence punishable with imprisonment in last 5 years by any court of competent jurisdiction.”

7. Clause 9 (3) of the guidelines stated that “any direct selling entity conducting direct selling activities shall submit an undertaking to the department of consumer affairs, stating that it is in compliance with these guidelines and shall also provide such details of its incorporation and other business details as may be notified from time to time”

That, since the company doesn’t comply with most of the guidelines set by the department of consumer affairs and hence it was not allowed to sign the undertaking required by the department of consumer affairs i. E. It is not registered under the direct selling entities (The name of the company “vihaan direct selling ltd” doesn’t exist in the list of direct selling entities which is enclosed herewith)

On further research i have found that several reports on the media about this company which may be listed below :-

A. “qnet is a chain where a person is fooled and then he is trained to fool others to earn money” says bombay hc order

B. Qnet and vihaan fail to make entry in the list of direct selling entities in india

C. The minister of state in the ministry of finance listed the ponzi schemes in the rajya sabha dt 07.02.2017 and qnet is one among them

D. Fdsa too rejects vihaan's membership application

E. Proceedings for shutting down mlm company vihaan direct selling initiated

Considering from the above facts and knowing the company’s history record mentioned above i have concluded that i have been misguided for which compel me to tender my resignation, return back the product (A qvi card) and request her to refund the said amount but she refused saying that the company has given a period of 7 days refund window after joining the business whereas i have signed the agreement stating that the company has a 30-day buy back policy which is very clear as to confuse me and waste the time by not giving me the chance to ask for a refund. Later on reporting to one local organisation they promise to pay but after wards they change their word by shifting their responsibility to the company. But as per sec 34 of the consumer’s protection act 2019 defined the product liability. By "product liability" means the responsibility of a product manufacturer or product seller, of any product or service, to compensate for any harm caused to a consumer by such defective product manufactured or sold or by deficiency in services relating thereto; sec 37 of this act define the product seller as "product seller", in relation to a product, means a person who, in the course of business, imports, sells, distributes, leases, installs, prepares, packages, labels, markets, repairs, maintains, or otherwise is involved in placing such product for commercial purpose.

This means that the product seller is also equally responsible as the product manufacturer. Thus smti pynbianghun ryntathiang is violating the sec 37 of the consumer protection act 2019.

Further as per para 5 clause 1 of the guidelines set by department of consumer affairs mentioned above smti pynbianghun ryntathiang is violating clause 4 subclause 1 (A) of the direct selling guidelines set up by the dca where execution of the contract agreement is done after enrolment in the company.
Please Sir help me to get back the refund as I had taken a Loan for that and it has been very difficult ever since.
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QNET customer support has been notified about the posted complaint.
Nov 20, 2019
Updated by Eddy Wahlang
Thank You
Nov 22, 2019
Updated by Eddy Wahlang
Hi Team! About my complaint I have been fighting and arguing with my upline since 2018 and she refused to help me nor refund back the amount that i paid. She even used inappropriate Language against me so i got fed up and I tried everything till this date and i had been writing constant emails to the global support and calling qnet customer care 3 4 times a week for the past 70 days but till today nothing has been done by the company instead it is toying with me and making a fool out of me by making me wait as the Network compliance department and network integrity department are investing the case without any update whatsoever So i dont have anymore patience to wait any longer as i have already caught the culprit IR Red Handed who has cheated me by breaking all the rules and regulations of Direct Selling guidelines and from the Department of Consumer Affairs. She enrolled me before showing me the contract agreement, she did not give me proper identification documents for almost 450 days till today, qnet does not have an office in our state whereas other mlm companies have their office, no price list was shown to me and the amount which they demanded according to the purchase receipt does not match, etc, etc and much more so i have mailed all these proofs and evidence to global support, network integrity department and network compliance department but they are ignoring my mails and there is nothing to even investigate. Its so obvious that she has cheated me as the whole world is fighting agaist this cheap company. Its a fraud a scam.
So i kindly request the team to help me as my proofs and evidence are very clear in order to refund back the amount as its a waste and i have so much financial problems right now that its really affected my Life and my Career.
Please help me team and for your act of kindness i will be most Greatful.

Verified Support
Nov 25, 2019
QNET Customer Care's response
Dear Mr. Eddy Wahlang,

Thank you for reaching out to us. With reference to your query, we have checked internally and found that there was no refund request made from your side. Also, would like to inform you that you have crossed the 30 days refund policy.

Thanks
QNET India Support Centre
Nov 25, 2019
Updated by Eddy Wahlang
The company now is giving such lame excuses as it does not even understand my point where i was very precise with my complaint as their IR has misguided me. First of all i have given enough proof that she has cheated by breaking most of the rules of direct selling guidelines set up by the Department of Consumer affairs.
Secondly your IR did not mention anything about the refund policy in the first month of joining and when i questioned later after i found out this company is a scam she said that 7 days has already passed and refund policy is over. She has wasted the time by giving me stupid books to read and videos to watch and took me to Delhi where i found it to be a huge waste of time and money.
I then started to argue with her to refund back the amount given to her but she refused. Therefore your IR has cheated me and moreover she has broken the rules of direct selling guidelines red handedly caught as i have given enough proof and evidence. Its only an excuse to say that the 30 day refund policy has crossed and does not concern with the case im complaing about. I have caught the culprit breaking the direct selling guidelines and the company also does not abide by its reles as it does not have an office in every state as mentioned so for this i demand a refund.
Nov 29, 2019
Updated by Eddy Wahlang
Hello team. May i know if there anything you can do to help with this case?
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