[Resolved]  Qnet — want refund urgently

Address:Kolkata, West Bengal, 700035

I have raised the refund request to you on 4th august, they have wasted many days by saying your case is in process and all. On 14th august after 10 days i got a mail that my refund is processed and the refund amount will be credited in my bank account within 30 working days. Now a days many e-commerce company like flipkart and amazon are giving refund within 5 working days, then why qnet is taking 30 working days to credit the amount in bank account? Also in initial time it's taking 10 days to process the refund case. I have to return my personal loan to bank before august. So, take my case in priority and credit the amount in my bank account asap. My ir id no. Is in626576.
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Sep 19, 2019
Complaint marked as Resolved 
QNET customer support has been notified about the posted complaint.
Aug 19, 2019
Updated by Sumit171285
Hi, my name is Sumit Roy (IN626576),
I have been cheated for Rs. 230000/- by my friend Kaushal Chaurasia (IN565961) and his senior Afzal Khan. Without showing their ID card and plan they forced me to take a personal loan. I only come to know about the business when I took the loan, I transferred money to his personal account, and without informing me they booked tickets for Bangkok, Hotel and Event for me. They also froced me to purchase Qvi club membership for Rs.160180/-, for which I requested for Refund. They neither returned my amount of Rs.18000 for hotel booking yet, nor they able to show any receipt.
Verified Support
Aug 21, 2019
QNET Customer Care's response
Dear Mr. SUMIT ROY,

We have checked internally about your issue. As communicated by the concerned team, your refund request is under process and will be credited to your bank account shortly.

Thanks
Aug 26, 2019
Updated by Sumit171285
Today is 26th August and i had requested to credit the refund amount in my account before 29th August so that i will be able to return back my personal loan to bank without extra interest on 30th August. On my last request you had told that you will do my refund in priority basis so kindly credit my refund my amount in my account by tomorrow or 28th August.
My IR ID - IN626576
Aug 26, 2019
Updated by Sumit171285
Want REFUND within 29th August.

Verified Support
Aug 27, 2019
QNET Customer Care's response
Dear Mr. SUMIT ROY,

We have checked internally about your issue. As communicated by the concerned team, your refund request is under process and will be credited to your bank account shortly.

Thanks
Aug 28, 2019
Updated by Sumit171285
I had told several times that I need my refund in my bank account within 29th August so that I can repay my loan to bank. Qnet team also told that they will process my refund on priority. Today is 28th August, I am still waiting for refund, the refund process was started from 4th August. Kindly credit my account within tomorrow i.e. 29th August'2019.
My IR ID - IN626576
Aug 29, 2019
Updated by Sumit171285
I had requested several time since 14th August that I need my refund within 29th August to repay my personal loan. And today is 29th August, but still have not yet received my refund to my account. The process started since 4th August. How much loss and effort I need to put to get back my own money. PLEASE REFUND MY MONEY TODAY. MY IR ID - IN626576
Aug 29, 2019
Updated by Sumit171285
29th August is over, and my hope is going to over as well. You people doesn't understand someone's problem. Now when I get my refund tomorrow and when I go to bank for repay, just hopeless customer service of QNet. No ethics.
Sep 06, 2019
Updated by Sumit171285
STILL WAITING, I HAVE TO MOVE TO CONSUMER COURT.
Sep 13, 2019
Updated by Sumit171285
Still waiting
Sep 13, 2019
Updated by Sumit171285
Another day has gone, and another weekend came, and another time I was told that my case has been escalated and will be credited shortly.
I don't know how many more days to follow-up. I am literally begging to you for my own money even in a tough time.
By the way, again an waiting for next week. Getting hopeless and helpless with Qnet policy.
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