Quadrant Televentures / / Connect Broadband — Charging for rental even when the connection was not working from approx more than 15 days

On the 17th August 21, my broadband connection was disconnected with the message that your payment has been pending for June month even though the discussion is going on with the customer executive since 8th August mentioning I have done the payments of June month and they will discuss this with the superiors and get back to me as their systems is not showing the same but their app showing it (attached screenshot).

Btw, that period I have received n number of calls in the last 28 days on each alternate day (including customer care, recovery team, etc) regarding bill payment, and after explaining the whole concern they always mention that they come back to me but no one ever comes back.

Even after paying the full pending amount of 1320 (after confirmation from connect team via email) they mentioned now the Complete disconnection would happen only when you will deposit the outstanding amount both billed and unbilled and submit the accessories at nearest connect office to settle your connect account.

Total till date outstanding amount of your connect number is (Billed Rs 0 + tentative Unbilled Rs 250) = Total amount to pay is Rs 250/-

My question is due to any technical difficulties happened at the company's end and they don't receive the payment or payment bounce back & after a month where they claim for payment not received and company's disconnect the connection, Is it the customer responsibility to pay for the rental services of that period?

Now, today I have received a message saying your details has been sent to our advocate for further proceeding at district courts Chandigarh as you didn't pay Rs.247. For settlement, contact customer care no.
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Quadrant Televentures / / Connect Broadband customer support has been notified about the posted complaint.
Nov 15, 2021
Updated by smittal871
Hot another message that "notice issued for amicable settlement of your dues of Rs.247 payable to connect broadband for using no.3728323. Non compliance may lead to further proceeding"

Anyone looking at it or not?
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    Quadrant Televentures / / Connect Broadband Phone
    +91 17 2509 0000 [Head Office]
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    B-71, Industrial Area, Phase 7, Mohali, Punjab, India - 160055
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