[Resolved]  Quadrant Televentures / Connectzone.in / Connect Broadband — court case filed by connect for non payment

Hi,

My name is akash and this is regarding my connect broadband connection. I installed the connection last year in january and the connection was bery unstable. I made back to back complaints in february that my internet was not working and everytime the complaint was resolved stating that they came to visit and i was not home or they resolved the issue from backend, however, my internet was still not working. I sent them an e mail to disconnect my connection as i was going to bangalore for a month and it was anyhow not working. They never disconnected my plan and kept sending the bill and now i am being asked to appear in court for peshi. I am sttaching a screenshot of the e mail that i sent in february. Please let me know what can be done.

Akash
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Aug 30, 2018
Complaint marked as Resolved 
Quadrant Televentures / ConnectZone.in / Connect Broadband customer support has been notified about the posted complaint.
Verified Support
Jul 30, 2018
Quadrant Televentures / ConnectZone.in / Connect Broadband Customer Care's response
Dear Sir,

We would like to inform you that disconnection request was received in the month of April 18 at CC mails, & same was processed & informed you that it will take 25 days for permanent disconnection though billing was stopped on the same time. We had also marked mail to clear your total pending outstanding to settle you account, but payment was not made due to this legal team involved & you started getting calls to pay pending amount.

As you had mentioned that you had write s on Feb 18 for disconnection, but as per system details no mail received in the month of Feb.& in screenshot shared by you also Connect number for disconnection was shared in the April’18 month.

Thank you for choosing Connect.

Yours Sincerely
Customer Care Team

From Connect Numbers Dial:
For Wire line Fault -198 Toll Free
For Internet/Technical Complaint - 198 Toll Free
For Product & Scheme/Billing - 199

From Non Connect Numbers Dial:
For Product & Scheme/Billing/phone fault - [protected]
For Internet/Technical Complaint - [protected]
Fax No. :[protected]
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    +91 17 2509 0000 [Head Office]
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    B-71, Industrial Area, Phase 7, Mohali, Punjab, India - 160055
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