Quadrant Televentures / ConnectZone.in / Connect Broadband

[Resolved] Quadrant Televentures / Connectzone.in / Connect Broadband — installed two connections in my home by fraud

chugh26

from Nashik, Maharashtra

Address:

210 C Rajguru Nagar, Ludhiana, Punjab, 141012

Sir few days before i got a call from connect broadband that i may get ftth speed in my dsl plan which means that it will be an up-gradation. They came and installed a new connection at my home and i asked them to take dsl modem with them, i got a reply that sir it is yours. Today i came to know that there are two connections running in my room. They sent two bills for payment. No body in india will running two connections in same room. Before connection i asked them my old number will remain same or it will change. I was told that it will remain same. Actually mine phone line was working on dsl and broadband working on ftth. Please intervene to get the bills waived off and for compensation.

Dsl connection:[protected] & ftth:[protected]

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Feb 25, 2020

Complaint marked as Resolved

Quadrant Televentures / ConnectZone.in / Connect Broadband customer support has been notified about the posted complaint.

Aug 07, 2019

Updated by chugh26 The complaint is still not resolved. there CS head Mr. pushkarna visited my home and felt sorry for the issue. I had surrendered both the connections. For my DSl connection I paid all the dues and for FTTH connection I told them that dues for FTTH connection will not be bear by me as the connection was installed keeping me in dark. They insisted me to re-start the DSL service and assured that FTTH bill be waived off and for DSL they will offer unlimited data at a low rate (Rs 100 cheaper with my current plan). Today they sent a threatening SMS stating Mr./Ms Pradeep Kumar, we have sent your details to our advocate for strict legal action against you at district court chandigarh as you did not pay 577 for using connect broadband services for No 3383940. To avoid pay and contact XXX942

Verified Support

Jan 25, 2020

Quadrant Televentures / ConnectZone.in / Connect Broadband Customer Care's response complaint was already close in the same month and as per customer request number was closed