[Resolved] Quadrant Televentures / Connectzone.in / Connect Broadband — broadband out of order, but no action | |||
My broadband connection (Dsls184716 in the name of vinod kumar grover) has been out of order for more than a week. It was when i returned from out of town, i found it and registered a complaint (I7476920) on august 2. It took a technician 5 days to visit after my repeated calls to customer care, appellate helpline, random officials whose contacts i could find online and personal visit to the area office (Sector 47). However, after checking, the technician said things are fine at my end and there seems to be a backend issue. He claimed he has alerted the person concerned. It has been two days but the issue remains unresolved. Meanwhile, even the appellate helpline is not working anymore, so there is no way to talk to a customer care executive. My complaint is still open and i get an automated message about it every morning. The circle incharge (Amandeep or amanpreet) has not been picking up his phone and technical incharge of area (Avtar) has claimed he can't do anything about it. My work is being affected because of this poor customer service. Was this information helpful? | |||
Nov 7, 2019 Complaint marked as Resolved I had written to the appelate authority of the company as well. After repeated calls, the problem was finally resolved. Meanwhile, I was without broadband for 12 days. I later sought conpensation too, and got Rs 300 waived in next bill. My monthly bil includin taxes was Rs1530. However, after this experience, I've moved to different internet provider. Quadrant Televentures / ConnectZone.in / Connect Broadband customer support has been notified about the posted complaint. Verified Support Jan 25, 2020 Quadrant Televentures / ConnectZone.in / Connect Broadband Customer Care's response This complaint is already closed in the same month and customer was reverted via appellate and customer care mail...
Verified Support Oct 30, 2020 Quadrant Televentures / ConnectZone.in / Connect Broadband Customer Care's response This complaint is already closed in the same month and customer was reverted via appellate and customer care mail...
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 2 Comments | |||
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I want to disconnect my connect broadband[protected] & 5001295
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+91 17 2509 0000 [Head Office]
B-71, Industrial Area, Phase 7, Mohali, Punjab, India - 160055
Government website link => pgportal.gov.in
=> Click here to sign up => pgportal.gov.in
=> After Register Your Account and Login your Account
=> Lodge Public Grievance
=> click on I agree that my grievance does not fall in any of the above listed categories
=> Concerned authority of grievance
=> click on Central Government
=>select Ministry/Department => Telecommunication
=> Description
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=> submit