[Resolved]  Quadrant Televentures / Connectzone.in / Connect Broadband — harassment by company

Address:Ludhiana, Punjab, 141001

We would like to bring into your notice that we are frequently receiving HARASSMENT CALLS from Connect Infotel(Quadrant Televentures Ltd) Legal Representative(No:[protected] regarding legal case filed against us for Non payment of dues.
The request for disconnection of Connect Landline no:[protected] was made on 13.11.2018 and submission of Equipment(Adapter&charger) was done on 17.11.18 at co.s Mall Road Office, Ludhiana. At the time of submitting the equipment to their Co. representative, they clearly said that there were NO DUES PENDING & therefore handed over Material Receipt Slip No:[protected], dtd 17.11.2018, attached herewith.
We are astonished that we are still receiving SMS from the company threatening to lodge Court Case against us for non Payment of dues. Upon Calling / confirming from with co. representatives in January 2019, they informed us that payment for the month of November 2018 was due.As there was no intimation or call from co. regarding pending dues, we were unaware of it.Therefore dues amounting to Rs.707 were cleared on 11.01.2019 at Mall Road Office, Ludhiana. Co.s representatives failed to upload the same on their server due to which we r receiving HARASSMENT CALLS from their Legal Representative (mob:[protected] for appearing in Chandigarh Court.
This is all Due to fault of companys representatives failing to upload the status of dues already cleared, still we r being HARASSED for no reason.
So, you are requested to kindly look into matter and do the needful of rectifying records to stop the HARASSMENT.
We hereby attach Material Receipt Slip and Final Payment Rcpt signed by co. representative confirming NO DUES.
Thanking you,
Pawan Mehta
[protected]
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Mar 9, 2019
Complaint marked as Resolved 
Quadrant Televentures / ConnectZone.in / Connect Broadband customer support has been notified about the posted complaint.
Verified Support
Feb 06, 2019
Quadrant Televentures / ConnectZone.in / Connect Broadband Customer Care's response
Dear Connect Customer,

This is in reference to your complaint.

We would like to inform you that as per your telephonic discussion with our officials, we have inform you that legal calls has been withdraw against your connect number [protected] your payment is clear in system.

Thank you for choosing Connect.

Yours Sincerely
Customer Care Team
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    Quadrant Televentures / ConnectZone.in / Connect Broadband Phone
    +91 17 2509 0000 [Head Office]
    Quadrant Televentures / ConnectZone.in / Connect Broadband Address
    B-71, Industrial Area, Phase 7, Mohali, Punjab, India - 160055
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