[Resolved]  Quadrant Televentures / Connectzone.in / Connect Broadband — harassment

Address:	Ludhiana, Punjab, 141008
Website:	www.connectzone.in

I wasn't satisfied with the service, my internet never worked. Whenever i raised the complaints they always says they will send someone to help but nothing happened. So i requested them to disconnect my number. They temporary disconnected the number on april 28th. For permanent disconnection i had to clear the outstanding (394/-). I got an email that my billing has been stopped, i told them to allow me a discount because my internet didn't work for 15 days so why do i have to pay for the whole month. Well it took me about a month with all these arguments then finally i was willing to disconnect the number for permanent so i visited to the local office then they told me i have to pay 1400/-. I said bill for the month is 394 (With late fee charges). So 1100 for what? They said i have to pay the bill until today but i said i received an email that billing had been stopped at the time of temporary disconnection. They said continue your connection and pay 394, otherwise i have to pay 1400 for permanent disconnection. I went to the national consumer help they asked me to write the matter to appellate authority, i did it almost took me about 20 days, then i received an email from appellate authority that i just have to visit the local office again and pay them 394/-. Again i went to the local office. But nothing helped, a person (Surinder singh crm head ludhiana branch) kept harassing me that i have to pay 1100/- sometimes it's 1400/-. I don't get it. Please i want you to resolve this issue for me. I work and study i have no time to get into this stuff and i really have no time to spend into this stuff. I am very busy with studying and working both. I hope you will provide me with the best solution.