Quick Heal Technologies Pvt Ltd — amount debited but transaction failed

On 04.04.20 i had ordered renewal of my quickheal anti virus software via my visa debit card - rs.2, 182.40 from a/c xxxx9400 to billdkquickhealtechn. They informed me that the transaction had failed but to date they have not credited back the money to my bank account. My quickheal had validity had expired so i had tried to renew it for another 3 years and made a payment. Now it got successful, but haven't received the money deducted 1st time.