[Resolved] Quikr — Ad ID:[protected] cancelled automatically by quikr and blaming seller and buyer

anu.nair82

from Hyderabad, Telangana

Address:	Hyderabad, Andhra Pradesh, 500072
Website:	www.quikr.com

I had maid full payment of Rs.10, 000 on 27th Feb 2016 and received call from quikr that they would delivery by 28th Feb 2016 but still by evening the item was not even picked from seller and when asked at customer service they simply said no guarantee and would be delivered by 29th Feb 2016. After few minutes I got a mail and message saying that Seller has cancelled the order and same message to Seller but seller alo not aware of the cancellation as he was the first one to call and ask if I canceled the order.

If they cannot deliver then they should not take up this work causing unnecessary delays, and now my money is stuck up for a week until reimbursed. This is causing lot of trouble the families have to go through.

Attaching mail copy of the cancellation

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Complaint marked as Resolved

Quikr customer support has been notified about the posted complaint.

Verified Support

Feb 29, 2016

Quikr Customer Care's response Dear Anu, We are sorry to hear about your experience. We do apologize for the trouble you’ve faced. Meanwhile, we’ll look into this right away and take the necessary corrective steps. You can give us a missed call at[protected] or you can even write to us at [protected]@quikr.com with a detailed account of your issue along with your contact details. Rest assured, it is our utmost priority to give you a smooth and valuable experience at Quikr. We appreciate the time you have taken to share your feedback and we will incorporate it to ensure this doesn’t happen again. We care, Team Quikr