[Resolved] Quikr — AD ID[protected] : Transaction Id - [protected] | |||
I was trying to buy an almirah from Quikr doorstep on 11 may for 2950/-.While the payment was deducted, the order was not confirmed.Quikr was supposed to refund the amount to my account but the refund is still pending. I have wrote dozens of email to [protected]@quikr.com, but no response from their side except for a Ticket No.s([protected]).I don't think they even care about this ticket ID. Try to show some professionalism here and resolve this issue. Was this information helpful? | |||
Jun 14, 2016 Complaint marked as Resolved Thank You "Consumer Complaints" for getting my complaint heard.
After posting the complaint here, I got a mail from their Social Media Team.
First Shruti Bai([email protected]) called me and asked me to send relevant evidence on her email address.The matter was further escalated.Then I got a call form Jennifer([email protected] ), mentioning that they have raised a refund request through PayNimo.Then, she also mailed me the Transaction number.for that refund.Finally I got my refund today. They usually call from the quikr No.(080-6736 4545).You won't be able to call them directly but you can mail them on the IDs that I mentioned, if you are facing a similar problem like mine. Quikr customer support has been notified about the posted complaint. Verified Support Jun 02, 2016 Quikr Customer Care's response Dear Momkhan,
We are sorry for the experience you faced. We have shared your details with our customer care team and they will get back to you shortly.
- Team Quikr
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 3 Comments | |||
Comments
No refund from your side till toady.When are you planning to resolve this issue?
Reply
Still have not received my Refund.They are saying that they have initiated the refund, but it didn't reach me.
Point to be noted is that, these people never give a written reply on may email ID.They asked for my Bank statement and i gave them.But they haven't given me any kind of written proof that they have initiated the refund.
Disappointed!
Point to be noted is that, these people never give a written reply on may email ID.They asked for my Bank statement and i gave them.But they haven't given me any kind of written proof that they have initiated the refund.
Disappointed!
everytime they say that they will reply on my mail id after every conversation.Yet never got a single reply on my mail from their side.
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