[Resolved] Quikr — aquaguard water purification for ad id[protected]

[Resolved] Quikr — aquaguard water purification for ad id[protected]

A AyanPal19

To The concerned person This is on regards to the second hand product which i ordered through quikr with ad id[protected] for which a payment of 3100 has been made before the delivery on jan 14 2020. So i was expecting the product to be delivered with 2-3 working days as shown in the app (18th jan 2020) as well as their policy states too since it is intra city delivery but it was not delivered even the order is not picked up from the seller's place. On contacting with the customer support number which was provided [protected] an automatic ivr states that within 2 hours a delivery executive will call back. But they call back at the end of their day and they will provide an update on the next day. So i would expect quikr would call me on their behalf to update me on the situation or when i could expect the delivery. Instead i again need to call their ivr number and they would again call at the end of their day and will provide update on the next day. Above is the scenario for the last 4 days. I am new to hyderabad i have rented a room here and for living, water is one of the prior thing which is needed on day to day basis. I donot need to be aware what challenges quikr is facing on delivering the product. I am just a consumer and would expect my product to be delivered on time. 1-2 days delay is fine. But this is the case for drinking water. No delay would be entertained here. This is a case for complete harassment i would expect compensation on quikr's behalf and strict actions need to be taken so that no consumer face such issue like me. Regards, Ayan pal Was this information helpful? No (0) Yes (0)
Jan 23, 2020 Complaint marked as Resolved This issue was addressed to the Quikr team previously before 5 days and yesterday i made the complaint here which resolved the issue that i was facing. But this is mentally harassing which caused mental agony, tension and frustration. I feel like i should be compensated for the same. Quikr customer support has been notified about the posted complaint. Verified Support Jan 22, 2020 Quikr Customer Care's response Hi Ayan, our support team will contact you and update you. Kindly pick the calls. Thank you. Jan 22, 2020 Updated by AyanPal19 All the calls have been picked and updated accordingly. According to our last conversation update from your side is the product will be delivered to me by today 7PM like at your end of day. After this there will be no reply from your side. Why you are not delivering by 3PM or 5PM? Again i need to contact you back on tomorrow because after 7pm there is no support executive no delivery team from your side to help us. Still there is no resolution to the issue.its been 8 days after placing the order. PFA conversation for today : Today at 11:02 AMAyan PalDelivery status for ad id[protected] Today at 11:02 AMChat with usPlease wait while an agent is being assigned to you. Today at 11:49 AMAyan Palhello Today at 11:49 AMAyan Palanyone there Today at 1:10 PMChat with usYou are now connected with Pradeep G. Today at 1:10 PMAyan PalHello Today at 1:11 PMAyan Palyesterday i believe you guys had no update from hyderabad logistic team Today at 1:11 PMPradeep GHello Ayan, thank you for choosing Quikr Bazaar Chat Support. Today at 1:11 PMPradeep GI apologize for the delayed response. Today at 1:11 PMAyan Palyour apology wont give me water Today at 1:13 PMPradeep GAs per the update from our concern team, the order will be delivered today by End of the day. Today at 1:13 PMPradeep GAs our team conveyed to you yesterday we will surely get back to you on cakk. Today at 1:15 PMPradeep GHence I request you to kindly wait and we will revert back on the same at the earliest. Today at 1:16 PMPradeep GWe appreciate your patience and support in this matter. Today at 1:17 PMPradeep GIs there anything else apart from this I may help you with? Today at 1:18 PMAyan Palso when will the order be picked up? Today at 1:18 PMAyan Palit was not picked up yesterday Today at 1:20 PMPradeep GI do understand your concern, I would like to inform you that pick-up and delivery will be completed today. Today at 1:20 PMPradeep GI request you to kindly wait and we will keep you posted on any updates through SMS and E-mail. I appreciate your support and patience in the matter. Today at 1:20 PMAyan Palany eta? Today at 1:21 PMPradeep GBefore 7 pm the order will be updated. Today at 1:21 PMPradeep GIs there anything else apart from this I may help you with? Today at 1:21 PMAyan Palif not delivered.. then? Today at 1:22 PMAyan Pali do need to contact you again tomorrow? Today at 1:22 PMAyan Palwhy not before 3 Pm or 5pm? Today at 1:22 PMAyan Pal7pm as your support gets closed and i again have to wait the entire day Today at 1:23 PMPradeep GAs per the update from our concern team I have shared the above details. Today at 1:23 PMAyan Paldo i look stupid enough? Today at 1:23 PMPradeep GI request you to kindly wait and the delivery will be completed at the earliest. Today at 1:23 PMPradeep GWe appreciate your support and cooperation in this matter. Today at 1:23 PMAyan Palnope Today at 1:23 PMAyan Palplease make the time 3pm or 5pm Today at 1:24 PMAyan Pali want it delivered by 3pm or 5pm today Today at 1:24 PMAyan Palnot 7pm Today at 1:24 PMAyan Palif not possible kindly give the contact number for the delivery executives who will be delivering Today at 1:25 PMAyan Palor please provide the contact info for the delivery team which updated you about the fact that my product will be delivered by 7pm Today at 1:25 PMPradeep GAs mentioned earlier I request you to kindly wait and our team will contact you at the earliest. Today at 1:26 PMPradeep GOur delivery person will contact you soon. Today at 1:26 PMAyan Pali waited till yesterday and that was enough for me Today at 1:26 PMAyan Palsoon is not goof Today at 1:26 PMAyan Palplease talk with exact timings Today at 1:26 PMPradeep GI am sorry to inform you that we are not authorized to share the delivery person's contact details. However, you will receive a call once they reach your location for delivery. Today at 1:26 PMAyan Palplease add your senior executives Today at 1:26 PMAyan Palwhen they will reach my location for delivery Today at 1:26 PMPradeep GI regret to inform you that I will not be able to mention the exact time. Today at 1:27 PMAyan Palwhy? Today at 1:27 PMPradeep GHence I request your kind understanding. Today at 1:27 PMAyan Pali waited enough Today at 1:27 PMAyan Paland talked enough Today at 1:27 PMPradeep GOur team will contact you before they reach your location for delivery. Today at 1:28 PMPradeep GWe appreciate your patience and support in this matter. Today at 1:28 PMAyan Pali need timings Today at 1:28 PMPradeep GIs there anything else apart from this I may help you with? Today at 1:28 PMAyan Pali donot appreciate Today at 1:28 PMAyan Palyes you may Today at 1:28 PMAyan Palplease provide exact timing Today at 1:28 PMAyan Palyou are testing my patience Today at 1:29 PMAyan Palis this justifiable? Today at 1:29 PMAyan Palyou tell me Today at 1:29 PMAyan Palwhat is i tell you you wont be having water for the whole day Today at 1:30 PMPradeep GI would like to inform you that I have arranged a call back from our concern team they will reach you on call at the earliest to provide further details on order. Today at 1:30 PMAyan Palyou will be appreciated for the wait and concern? Today at 1:30 PMAyan PalNo call Today at 1:30 PMAyan Palplease Today at 1:30 PMAyan Pali want timing Today at 1:30 PMAyan Palok just tell me why not before 7pm? Today at 1:30 PMPradeep GAyan, I have arranged for the call back now so that you can expect the call in sometime. Today at 1:31 PMPradeep GI request you to kindly allow us some time. Today at 1:31 PMAyan PalNo Today at 1:31 PMAyan Pali didnt requested for it Today at 1:31 PMAyan Pali want timing Today at 1:31 PMAyan Palif it is going to be delivered today Today at 1:32 PMAyan Palwhy i need to wait till 7pm Today at 1:32 PMPradeep GTo mention the orde timing our internal team will contact you soon. Today at 1:33 PMAyan Palwhy not 3pm or 5pm Today at 1:33 PMAyan Pali DONOT want call from your internal order team Today at 1:33 PMAyan Pali want call from the delivery executive who is going to deliver Today at 1:34 PMAyan Pali am not going to answer call from your internal team Today at 1:34 PMAyan Pali discussed enough Today at 1:34 PMPradeep GI request you to kindly wait and respond to our call so that they can provide the details on delivery. Today at 1:34 PMAyan Pali want call from your delivery executive Today at 1:35 PMPradeep GI am sorry to inform you that we are not authorized to share the delivery person contact details. However, you will receive a call once they reach your location for delivery. Today at 1:35 PMAyan Palno i donot want those stupid details like you keep providing Today at 1:35 PMAyan Pali am not asking to share Today at 1:35 PMAyan Palif delivery executive is assigned i want call from them Today at 1:36 PMAyan Palnot your internal team Today at 1:36 PMPradeep GAs per your request, I have informed our delivery team to contact you request you to kindly wait. Today at 1:36 PMPradeep GIs there anything else apart from this I may help you with? Today at 1:36 PMAyan Palnot delivery team you m************r Today at 1:37 PMAyan Paldelivery executive who will be going to deliver Today at 1:37 PMAyan Pali want call from delivery executive Today at 1:37 PMAyan Palyou have tested my patience enough Today at 1:39 PMAyan Pal?? Today at 1:39 PMPradeep GI kindly request you to be professional on chat. Today at 1:39 PMAyan Palthis is not about being professional Today at 1:39 PMPradeep GAs mentioned you will receive a call from our delivery team, if the call is not responded the order will be re-scheduled. Today at 1:40 PMAyan Palno Today at 1:40 PMAyan Paldelivery executive Today at 1:40 PMAyan Pali want call from your delivery executive Today at 1:40 PMPradeep GYes, at the time of delivery our team will contact you. Today at 1:41 PMPradeep GWe appreciate your patience and support in this matter. Today at 1:41 PMPradeep GPleasure assisting you. Thanks for contacting us, Have a great day. Today at 1:41 PMPradeep GIf any other questions arise, please feel free to contact us between 10 AM - 7 PM. Today at 1:41 PMAyan Palohh nononno After this from random number a call came and you disconnected the chat. This i have been doing for the last 5 days. This is mental harassment. strict action should be taken for this negligence and for your reference the support ticket id created is [protected]. Jan 23, 2020 Updated by AyanPal19 Hello, The product is delivered to me today. It actually took 5 days of continuous follow up and then this got delivered. This shouldn't be the scenario. It is actually mentally harassing. This complaint can be marked as resolved. PS : There is another order with ad id[protected] that needs to be delivered. Payment was made on Jan 21. waiting for update on the same. Regards, Ayan Pal
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Bitmik

I request you for helping me their is fraud happen with me today rs.25856 are credited from my account by Quikr agent Atul Tiwari i get call from this number [protected], [protected] please help me to get my money back i belong to poor family

Vidhi joshi
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