[Resolved] Quikr — Buy two products online.

rishiri123

from Bengaluru, Karnataka

Address:	Bangalore, Karnataka, 650076
Website:	www.quikr.com

Quikr — Purchased Two Products Online. http://www.quikr.com/

Respected Sir/Madam,

1st Product transaction ID:- [protected]. (Sleepwell folding sofa cum bed orange color)

I bought the above mention product on Quikr website on 11/02/16. The product supposed to deliver and confirmed by Quikr delivery team at my place on 15/02/16 between 1 Pm to 4 Pm.

15/02/16:- Yesterday I called ([protected]) more than 10 times and the concern department didn't know what was going on and advised me the wrong information every time.

They said that "Operational fault was going on in Bangalore"

Even on the last call at 6pm the delivery service center executive advised me that the product will deliver before 8 Pm on 15/02/16.

Two numbers were provided by the delivery team for delivery concern in Bangalore but nobody picked up the call:- [protected], Raghu. [protected] Harsha.

I sent an email to support team and got support number #574685 with no success.

Today (16/02/16) in the afternoon one of the delivery service center employee advised me that the above mentioned product was cancelled by the company. Without my permission, how this thing is possible ? I am the buyer I paid Rs 1000 online under transaction number [protected] and waiting for the product whole day and in the end Quikr team members cancelled the delivery? Why?

This is not a professional attitude. Company need to advise the buyer before cancelling and refund the money on the same day.

But I haven't received any confirmation call, message or an email from Quikr regarding cancellation or for refund.

Seller contacted me and advised me that Quikr team didn't come to her place to pick up the above mentioned product.

2nd Product transaction ID:- [protected] (Glass Dinning Table):-

I have paid Rs 1000 online again for the above mentioned product on 16/02/16.

I bought the above mentioned product from Quikr. My product supposed to deliver on 16/02/16 in between 4 Pm to 8 Pm. I requested them to deliver before 6 Pm and delivery team says "yes sure" we will do it.

I called at 5 PM 16/02/16. Delivery team says they will deliver tomorrow as Operational fault is going on".

Support ticket number :- #652486

I have spent Rs 2000 for two products. No customer support no management help.

I have sent emails to their all different departments with no success.

Emails as follows:-

Quikr Support,
[protected]@quikr.com,

[protected]@quikr.com,

[protected]@quikr.com,

[protected]@quikr.com,

[protected]@delhivery.com.
I think, this is the e-commerce fraud website with scam/fraud ads.

Please take strict actions against this.

I want my money back (Rs 2000) and I want reasonable answers what's going on behind this company?

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Complaint marked as Resolved

Quikr customer support has been notified about the posted complaint.

Verified Support

Feb 17, 2016

Quikr Customer Care's response Dear User, We are sorry to hear about your experience. We do apologize for the trouble you’ve faced. Meanwhile, we’ll look into this right away and take the necessary corrective steps. You can give us a missed call at[protected] or you can even write to us at [protected]@quikr.com with a detailed account of your issue along with your contact details. Rest assured, it is our utmost priority to give you a smooth and valuable experience at Quikr. We appreciate the time you have taken to share your feedback and we will incorporate it to ensure this doesn’t happen again. We care, Team Quikr