[Resolved]  Quikr — complaint against quikreasy business: refund of payment

Our company, cybrowse digital solutions pvt. Ltd, had registered for quikr easy business services on 21.02.2019. Under this service contract, quikr was supposed to share genuine business leads to cybrowse digital solutions pvt. Ltd. The contract copy is attached for your reference.

The details of the contract is provided below:

Listing type : premium
Services: website development (Under software development vertical)
Tenure : 6 months (180 days)
Amount paid: rs. 10000 + 18% gst = rs. 10360
Payment details: paid by cheque no. 000107 drawn on icici bank limited dated 21.02.2019
Service activation date : 22.02.2019
Service end date: 21.08.19
Committed no. Of leads: 30 per month or 180 leads in 6 months (Refer to mail below)
Total leads delivered during the period of contract: 5

Quikr sales representative (Mr. Uruj ansari) had assured that we can expect about 30 leads per month for 6 months (Total 180 leads expected/ committed by quikr in 6 months). The total number of leads delivered by quikr during this period was just 5. And these 5 prospects were not looking for any website development services (Or these were fake leads). Please find attached copy of email committing 30 leads per month.

Intermittently (At least 3 times in 6 months), we had registered our concern with the quikr business team regarding poor quality & poor number of leads and every time their representative assured us o[censored]pgrading the plan to ensure more/ quality leads. Finally, after 6 months of substandard/ poor services, quikr representatives called us to renew & upgrade the contract with additional payment. We were amazed to see their shamelessness.
We were strictly against additional payment to this fraud company, as we had already burnt our fingers by paying them rs. 10360.

Frankly speaking, we have been cheated & fooled by quikr team. We would like to get 100% refund of our hard earned amount paid to your company.

We have full belief in the legal/ judicial system in india and we are sure you will take extremely strict action against the quikr team, which is into minting money by fooling small size businesses across india with this business model.

We are looking for justice through this consumer complaint.
+2 photos
Was this information helpful?
No (0)
Yes (0)
Nov 13, 2019
Complaint marked as Resolved 
Quikr customer support has been notified about the posted complaint.
Oct 12, 2019
Updated by sandeepjain007
The pack order ID for this contract is – SVC388934COM336576HYD00103SFT
Verified Support
Oct 13, 2019
Quikr Customer Care's response
Hi Sandeep, we are sorry for the inconvenience caused. Our services team will look into your issue shortly and address it. Thank you.
Complaint comments 

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    Quikr
    customer care contact
    Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good a company is at responding and resolving complaints by granting from 1 to 5 stars for each complaint and then ultimately combining them all for an overall score.
    Read more
    81%
    Complaints
    5422
    Pending
    523
    Resolved
    4267
    Quikr Phone
    +91 80 6736 4545 [Care]
    +91 22 6729 0000 [Head Office]
    +91 22 6779 7979 [Support]
    Quikr Address
    1st Floor, Raghuvanshi Mansion, Senapati Bapat Marg, Lower Parel, Mumbai, Maharashtra, India - 400013
    View all Quikr contact information