[Resolved] Quikr — delivered product does not work | |||||
Ordered a washing machine from quikr assured doorstep service. The washing machine is defective. The machine would turn on but none of the functions work. Talked to customer support to file return but no update on replacement. The customer support who processed my payment confirmation did not respond on whatsapp chats. Ad id :[protected] The washing machine was delivered on 7th feb 2019, 8:00 pm, and has a 3 days replacement clause. If quikr support does not respond then it will create problem. The link in app to file complaint is also not working. Attached images for your references. Was this information helpful? | |||||
Feb 23, 2019 Complaint marked as Resolved Quikr team were helpful in resolving the issue. Sure the process took some time but was resolved (i am sure quikr team will work on that).
Regarding my issue of not being able to get in touch with quikr support, the senior management made sure one of the member of quikr support (yogita)
stayed in touch with me. Yogita helped me in selecting the alternate washing machine as a replacement and kept me posted of the status till delivery.
Really appreciate the steps taken by quikr senior management. Would also like to thank consumer complaint team to share my issues with the concerned person. Quikr customer support has been notified about the posted complaint. Verified Support Feb 10, 2019 Quikr Customer Care's response Hi Saurabh, We regret the inconvenience caused. We shall look into the issue and address it. Thank you.
Feb 14, 2019 Updated by Saurabh0209 Hi, In reference to my complain, I had received assurance on call and mail from Quikr support that my complaint will be addressed within 2 working days (already elapsed), but it has been 5 working days (including today) since i filed for replacement of damaged washing machine delivered to me. Apart from assurance, I have not yet received any confirmation regarding acceptance to my request (mail abstract attached for reference). I have mailed several times to get an update but there has been no reply from quikr support. I am still hopeful that quikr team will resolve the issue soon and I request you to kindly assist me in resolving the issue at the earliest. Regards, Saurabh Singh [protected]   | |||||
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Hi, paid Rs.7000/- for my business promotion and to get leads but after collection of amount no executive nor your official responded for my query and installation details. i called local executive but not lifting cell.
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