[Resolved]  Quikr — delivery not done after 6 days

Website:

www.quikr.com

1. Quikr scheduled and re-scheduled my delivery multiple times. They assured me each time product will be delivered to me but did not keep their promise. Ordered on 13 oct 2017. Re-scheduled for pickup 5 times.

2. They said on the customer case that they have escalated the issue to higher management, but it seems the higher management has not even noticed it. It was told me on phone that issue was escalated since 15 oct 2017. It it is not that means they lied to me.

3. I was assured to get updated via call back from the team but they simply did not call back. I had to call them back all the time.in all i have called the customer care over 30 times.

4. The delivery was scheduled from delhi to gurgaon. On the tracking page there has been no updates. I had to call all the time to check on the updates. Finally the product was picked on 17th oct 2017 and i was assured delivery on 18th oct 2017 at 11 am.

5. Even after the multiple re-schedules, i was asked to wait one more day with full assurance of deliver, but they again did not deliver the product. No body even called me to inform me about any update. They missed their own delivery schedule that was promised and shamelessly 'missed' to even contact me. After 10 calls it is 18th oct 2017 4:30 pm, and i am told they will 'try' to deliver it today but can't assure me the delivery even surely.

- who is taking care of the customer?
- each time i was not informed about re-scheduling?
- i was asked to pay the cancellation money if the issue bothered me and i could not wait?
- when will my product be delivered?