[Resolved] Quikr — Doorstep pickup | |||||
This is w.r.t. the Ad ID:[protected] Solid double bed wooden cot with mattress has been sold on 1st April and buyer has made payment. Doorstep pickup scheduled on 2nd April between 1pm to 4pm, no pickup happened yet. I made a several calls to support team[protected], they kept on saying the item will be picked up on 2nd April itself. No pickup has happened and the buyer kept on asking the status of the pickup. Even I made a call to support team @[protected], only once the call picked up by name Harsha and he provided the driver no. to talk direct ly as the driver denied pickup the item on 2nd April, Again I tried calling support team @[protected], the call was getting disconnected from the other end and the call made between 8pm to 9pm on 2nd April. On 4th April again I made a call to support team at[protected], they rescheduled the pick up on 4th april between 1pm to 4pm and again the same story, it didnot happpened I made around 9 calls to support team but no positive answer from Meenakshi, Navin and Anshu. even I made conference call between Meenakshi and the person who should suppose to pickup the item. That person (Bharat) denied that Ad Id is not there in his list to pick the item. The support team said that it is on highest priority, we will arrange the pickup on 4th April and pickup will happen without fail.But till now I don't see anything w.r.t. pickup status updates. My points/concerns: Quikr doorstep delivery for free is appreciated but the quality of service is lacking and service is not good and not upto the mark. Every time either the seller or buyer has to contact support team to get the pickup/delivery status. I have taken leave on 4th april only for this, and my leave got wasted since there is no pickup happened and my whole day went keep on calling support team as it takes 7-8 minutes to the support person on the call. Is this service really worth to use? I don't think. And there is no track back system about the support team to check the status of pickup/delivery. T I am not happy with this kind of bad service from quikr-door step. Let me know what is the next step you are taking w.r.t. Ad Id[protected], as I cannot hold the item for too long without selling in these three days, I have lost 2-3 buyers from other sites. Let me know your next point of action. Was this information helpful? | |||||
Complaint marked as Resolved
Quikr customer support has been notified about the posted complaint. Verified Support Apr 05, 2016 Quikr Customer Care's response Dear User,
We are sorry to hear about your experience. We do apologize for the trouble you’ve faced. Meanwhile, we’ll look into this right away and take the necessary corrective steps. You can give us a missed call at[protected] or you can even write to us at [protected]@quikr.com with a detailed account of your issue along with your contact details. Rest assured, it is our utmost priority to give you a smooth and valuable experience at Quikr. We appreciate the time you have taken to share your feedback and we will incorporate it to ensure this doesn’t happen again.
We care,
Team Quikr
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 2 Comments | |||||
Comments
The status is same as the item is still not picked up till today. Buyer made payment on 1st April and pick scheduled for 2nd April and till now nothing has done.Mails to [protected]@quikr.com and [protected]@quikr.com is sent and plenty of times called all the support numbers and the result is zero. If you are not interested in providing doorstep pickup and delivery, clearly say that can't be done. Giving false hopes since from 2nd April is disgusting. On 5th the person who should assigned to pickup the item said he will pick the item by 7.30pm to 8pm and when the person didn't turn up, made a call to check he said he is there at marathhalli and come around 11pm in the night. When I agreed for that he said he denied to come and pick the item. Don't you think that it's a eyewashing hopes given to the customers. If you are not able to provide quality of service just withdraw the service. People will take care by themselves at their cost. Don't provide such bad services. You should stop it. Your apologies and sorry will not work and finding a quick solution to the problem helps a lot hope you will do the same.
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Horrible customer service too.