Quikr — failure to deliver product to buyer

Rahul Govind

Address:

Powai, Mumbai, Mumbai City, Maharashtra, 400076

This is regarding quikr ad id:[protected]. I had reposted this ad latest in sept 2019 and a buyer had contacted and agreed for purchase. The product was a samsung smartwatch. The buyer had made the payment to qukir and the product was picked up from my end at 22 sep and date of deliver was 29 sep.
Today is 14 of oct, not only the product was not delivered but itis being returned to me.

The reason quikr and ecom express (The courier service hied by quikr) is saying that the buyer could not be reached/ he was out of station. The worst part of this is that both quikr and the ecom service is lying about this.

I was in touch with the buyer almost daily he says they called him once or twice scheduling a delivery but never showed up.

Is this the service that i am being offered for which quikr is charging 200 rs convenience fee.

It has been almost an month and after this much time the product is being returned. A buyer who had paid the money did not get the product. Now when the product is back i have to spent time and energy to put ad again and try to sell the product and 1 month more means the value of the product will go down.

How can quikr and their service provider be such liar and this unprofessional. Who will bear my loss? I want a full cost of the product to be reimbursed to me and they can take the product.

+2 photos

Was this information helpful?

No (0)

Yes (0)

Quikr customer support has been notified about the posted complaint.

Verified Support

Oct 14, 2019

Quikr Customer Care's response Hi Rahul, we regret the inconvenience caused. Our doorstep team will look into your issue shortly and address it. Thank you.

Oct 24, 2019

Updated by Rahul Govind This is regarding my Quikr Ad no[protected]. This is the second time I am posting a complaint in this platform regarding the same issue. Quikr was unable to deliver the product which I sold to the customer. The reason they and their logistics service partner(Ecom express) gave is that the buyer is out of station or not available. I am still confused how this can be as I was in constant touch with the buyer.
However, for whatever reason they could not deliver. My grievance is that Quikr is not returning my product back to me. It was collected from me on 22 September and today is 23 October. I have no clue where my product is for a month. I was initially worried if returning the product late by a month will reduce is fair market value. Now I am worried if I will get back my product at all.
I say this before because of the below reasons;
1. I never get to talk to Quikr customer executive when I dial in. They inform that they will give a call back.
2. When they called me back after a day, they put me on hold for 25 mins and they dropped the call. This is the height of disrespecting a persons time and value
3. Finally when I was got to talk to a customer executive, the person is not aware of the product's status and asked me 24 hours for getting details. Today is the third day after that conversation.
Quikr.. Where is my product. I am spending time and effort everyday to understand the status of the product which I entrusted you to sell. It was disappointing enough to realize you didn’t sell the product but they way you respond has made me lose all my trust in you.