[Resolved]  Quikr — fraud case & escalations against quikr - harassment to customers

Address:	Mumbai City, Maharashtra, 400013
Website:	www.quikr.com

Hello team,

Name - subhodeep ganguly
Quikr ad id[protected]
Contact - [protected]
Escalation email id : [protected]@quikr.com

This is an urgent escalation against quikr (Online ad company), by whom i am getting harassed after they completed the pickup of my product which was
Posted in their web portal.

I posted my ad on august 1st week for the my product "single wrought iron bed" for the price of rs.2200/- and i got a call from quikr team that they are interested
To buy this product and they quoted the price of rs.2055/-, with a convenience fee deduction of around rs.300/-

And i accepted their offer and quikr made the payment for the same product and on last saturday (05th august, 2017), the logistics team from quikr came at my premises and they have validated the product
And then they took the product in their truck.

Now i asked them whether they want to talk with the buyer so they said as quikr is only the buyer so again that discussion is not needed.

And they delivered the acknowledgement slip to me and they left with my product.

But after 1-2 days, the doorstep team called me and they asked me that product is damaged and the buyer can not accept this.

But here quikr was only the buyer and from quikr team only, they have validated my product and there was no such damage in my product at all!!

Now if there was some sort of damage, then for what reason the quikr logistics team accepted my product after seeing any damage.

Though there was no damage in my product but now after taking my product in their truck, they can not claim that there was any damage!

Because the question here is, if there was any real damage, then on what basis they picked up my product? When quikr was only the buyer and they belong to quikr only then they should have accepted the product? And now after picking the product by them, they can not come and claim that there was any damage because no other buyer purchased that.

So, this is a simple case of fraud and harassment to the customer from quikr side.

I would sincerely request to take action against this case and help me to get my amount credited

My contact number is [protected]