[Resolved] Quikr India Pvt Ltd — Product damaged and totally broken during transit, so i want complete refund

CoolAby

from Ghugus, Maharashtra

Address:	Mumbai City, Maharashtra, 400013
Website:	Quikr India Pvt Ltd

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I have buyed this through quikr doorstep but when i received it and opened the package the product was totally broken and damaged during transit.
I have recorded a video of it while opening the package first time.
In the video you can clearly see the that the product is totally broken and damaged and small change plastic pieces.
I emailed quikr doorstep and other departments many times still they didn't resolved my issue and after sometime they stopped replying.
I told them it's quikr courier service fault they damaged my product during transit.
One of the quikr doorstep executive named prabudev sk told me to send pictures of it even i have already sent them video of it. But when i sent photos of the damaged product then he started saying different things.
So i want complete refund of my money.

+2 photos

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Jul 31, 2017

Complaint marked as Resolved

Quikr customer support has been notified about the posted complaint.

Jun 23, 2017

Updated by CoolAby A quikr representative named Prabhudev
SK emailed me and said that they have forwarded this to the concerned department.

Jun 23, 2017

Updated by CoolAby Now another quikr representative named Harish.N emailed me on 23jun 2017 at 1.29pm and says that I should coordinate with the Seller.
I think he doesn't understand what I am saying.
It's quikr Courier service named Gati Fault they Damaged and Broke my Product During Transit I have recorded a unboxing Video of it as Proof.
Do kindly resolve my issue Fast and Refund my money.

Verified Support

Jun 27, 2017

Quikr Customer Care's response Hi We heard you! This has reached our grievance redressal Team. The team has swung into action. We shall update you ASAP