[Resolved]  Quikr — iphone 6s 16gb sold on quikr

Address:	New Delhi, Delhi, 110015
Website:	www.quikr.com

I sold an iphone 6s 16gb on quikr with ad_id[protected].

Quikr representative promised me once an item is picked up, it cannot be rejected by the buyer.

On 6th oct, courrier service driver came, checked and after having confirmed that everything is fine, he took pictures of the phone and picked it up for shipment.

I followed up the next week only to learn that the buyer had refused the delivery on 11th and 12th oct, so it will return to me within the next 5-6 days.

On 17th oct, i called quikr customer service to enquire about my iphone's whereabouts.

1. First representative told me my iphone was already delivered to the buyer. I asked him to verify because i heard that the delivery was refused. But he strongly confirmed that it was delivered.

I called again.

2. Second representative said my iphone is in transit to be delivered to the buyer. So i ended the call with big confusion!

Again i called.

3. This time i asked for shipment tracking. So the 3rd representative gave me tracking number which is gati courrier service tracking #[protected]. The status was given only until 12th oct. So i called gati courrier service. They told me the parcel is in their warehouse waiting for update from quikr!

None of the informations i received from quikr matches. When i complained this to quikr customer service, they only said they will check with the concerned department and will come back to me. They never did any action nor came back to me with phone or email as promised.

I wrote a strong email to [protected]@quikr.com and they answered with literal ignorance to my frustration!

Until now i have no money, nor my iphone back!!

Quikr is totally not trustworthy and unreliable which should be banned!!