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Quikr — Neither product nor refund for doorstep payment

I made a purchase worth 3699 and paid using quikr doorstep delivery (3000+699delivery) on 18th july. Till now it is more than 15 days and the product is not picked up. The status still shows pending. So, i am neither getting refund nor the product i tried to submit the complaint using the app, but that too do not work. After that i have mailed more than 4 times at their i'd support @ quikr dot com. Every time i get a support ticket with assurance that a representative will talk to me in 24 hrs, which never happened till now.
This a very third class service rendered by quikr.
So, please refund my asap.

Neither product nor refund for doorstep payment

Complaint Status

[Aug 04, 2020] Quikr customer support has been notified about the posted complaint.
Verified Support
Quikr Customer Care's response Aug 04, 2020
Hi Amit, kindly message your contact details or email to [protected] we shall assist you. Thank you.
Updated by amit_kumar_01 Aug 05, 2020
Check attached image for product id
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    Quikr Phone
    +91 80 6736 4545 [Care]
    +91 22 6729 0000 [Head Office]
    +91 22 6779 7979 [Support]
    Quikr Address
    1st Floor, Raghuvanshi Mansion, Senapati Bapat Marg, Lower Parel, Mumbai, Maharashtra, India - 400013