[Resolved] Quikr — no delivery or update on product for one month - 7000 paid (20th august)

Maitili

from Bengaluru, Karnataka

Address:

Kanakapura Road, 560062

I have purchased a bed from quikr on the 20th of august
Ad id[protected]
Transaction id[protected]
Amount paid₹ 7, 000.00
This was for a bed that was supposed to be delivered to me within 7 days. I have then gone ahead and purchased a mattress for this bed from quikr itself. I started following for the bed from the 28th of august writing mails making calls repeatedly. The only reply i got was:
1. We have escalated to internal team and will get back shortly - they wrote this to me on the 3rd of september and have said the same thing on the 18th of september - such is their escalation
2. They also ask me to see a tracking page which has no information except - pending written on it
The mattress was delivered on time causing me even more trouble as i dont have a bed to use the mattress on.
I want the bed to be delivered within this week or my money for the bed and the mattress returned this week itself so i can go and buy the bed i need.
I also need to be compensated for this torture - money gone, no comfort, no update, no sleep, humiliation of getting no response after repeatedly trying.. The bed is for my aged father of 72. There is no excuse for this kind of delay - i could have easily bought something else in this much time to avoid further pain and botheration to an old man.
Please help me get justice.

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Nov 13, 2019

Complaint marked as Resolved

I have got the refund for the bed and I consider the matter resolved. I had a waiting period of 2 months and 20 days to just get 7000 rupees back. The mattress I bought to suit the bed still lies with me and but I have managed to get another bed made - same size. It gets delivered today. So alls well that ends well. Thank you for helping me get an extra push on the matter.

Quikr customer support has been notified about the posted complaint.

Verified Support

Sep 20, 2019

Quikr Customer Care's response Hi Maitili, we are sorry for your experience. Our doorstep team will look into the issue shortly and address it. Thank you.

Sep 26, 2019

Updated by Maitili Hello,
I have not received any response from the team voluntarily except for an email response to one of my many mails. The response again was that they are waiting for internal teams response to get back to me...
So its a 36 days and no bed for an old man. and terrible inconvenience keeping a mattress for a month without a bed. Its 1/12 of a year! what is the problem? when will this end? Im so tired of it all. Please help me.
Maithili

Sep 28, 2019

Updated by Maitili Yesterday again someone called me to ask what happened. I narrated my whole story to them again. They promised they will call back. Again nothing. It's going to be 40 days. And after 20 emails and calls and complaints on this forum still unresolved. Just how terrible is the situation? I will consult a lawyer today as I don't see you doing anything

Sep 28, 2019

Updated by Maitili I have written repeated emails and called innumerable times - 38 days and you r sitting on my money - 7000+2500+4351
You are not delivering the goods. You dont have any updates on the tracking pages, your people have not called to schedule delivery or apologise. REFUND MY MONIES. I dont want anything to with quikr ever again. Pleeeeeeeez return my money so I can buy a bed for my father before the old man has no need of it.
I am unable to bear this injustice and it has severe effect on my health too. I have been following up feverishly since the 1st of September. RETURN MY MONEY.

Oct 12, 2019

Updated by Maitili After all the complaints and tears quikr agreed to refund the money for the bed only. And the mattress was in discussion. Then the delivery team called me and begged me for my forgiveness and asked me for 'one last chance' to rectify the problem. They insisted they will come the same day and deliver the bed. I was out of town and still because of my kindness I agreed. They delivered a substandard item with storage drawers that slip in and dont fit. finishing not done at all, damaged despite being 'brand new' at my house in my absence saying I can return if I dont like.
Ive complained and begged for the bed to replaced and no one is returning my call or responding to my emails - Once again. It going to be 2 months since this ordeal began. I want it to end. Quikr, I have made a big mistake by forgiving the guy who called me and begged for my forgiveness. He shameless saved his job at the cost of my hard earned money and months of heartburn.
Ive been cheated again for the same commodity and the saga continues.
For heaven sake just give me my refund and take the bed I dont want anything else from quikr.

Oct 31, 2019

Updated by Maitili 72 days today .
I made payment of 7000 on the 20th August, the bed was delivered on the 7th of October. The bed was damaged. I asked for a replacement which never happened. Finally they came and took the damaged bed on the 29th of October at 9pm. It has been 36 hours and Quikr has not yet sent even an email confirming the return and refund. Ive called the delivery boys and the vendor many times and they confirm that Quikr has already got its money from them. But quikr has not as much as informed me. Probably this is going to take another few months.
The bad taste of this experience is so bad that Ive lost faith in everything online. Went back to my local furniture store. But my refund is still pending.
And yes the mattress i bought is not taken back to Ive to now buy a bed thats the size of the mattress. Ultimate torture

Nov 05, 2019

Updated by Maitili Payment for bed made Rs 7000 - 20th August
Bed delivered - 7th October
Condition - Damaged, not as per specifications and not finished
Bed taken back - 29th October

REFUND PENDING
QUIKR HAS SAT ON MY 7000 FOR 2.5 MONTHS AND STILL COUNTING
The trauma and humiliation I have gone through is unthinkable. IT IS STILL NOT OVER

Nov 05, 2019

Updated by Maitili 77 days of following up with Quikr - QUIKR STILL SITTING ON MY 7000.

Nov 05, 2019

Updated by Maitili I hope every single person from Quikr and their vendors, involved in my case suffers their karma and goes round and round in circles for their money with no result till they spend their every waking minute fighting for their rights. This is the curse of a woman who is traumatised and stolen of her money, choice and peace. I am still fighting

Verified Support

Nov 14, 2019

Quikr Customer Care's response Hi Maitli. Apologies for the dismay caused. We shall reach out to you at the earliest and resolve the issue. Thank you

Verified Support

Nov 14, 2019

Quikr Customer Care's response Hi. Apologies for the dismay caused. We shall reach out to you at the earliest and resolve the issue . Thank you