[Resolved]  Quikr — No refund even after 15 days of cancelling the order

Address:	560017
Website:	www.quikr.com

I had placed an order for second hand fridge on quikr.com. The ad id is[protected]. I had paid an amount of rs 9400 for the fridge. On the next day, the seller increased the price of the commodity to rs 9800 and the same day i got a call from quikr on weather i want to purchase it and i said no and asked them to refund the amount in my credit card. Then i called in customer support again to confirm cancellation and the rep told me that it has not been cancelled yet, he asked me to send an email requesting cancelation and i did as he said and sent the email on may 19th. I did get a response the same day that my request was noted and refund will beinitiated the next day. Even after 9 days i did not get my refund and sent email to nagendra (The rep who had replied to my email) on may 28 expressing my frustration and he replied to my email stating that they have escalated the issue and provide resolution within 48 hours. I even called into the customer support line multiple times, tried to escalate the matter, spoke to floor supervisor aksar as well, no action was taken even after all this. I even added a post expressing my frustration on the facebook page of quikr (Photos attached). I was assured a rep will call me and then another rep shruthi bai called me and assured that she will give me a clear status of refund by may 30 eod, as expected, no response from her after that. I called into customer support again to raise concern on may 31 and still i hear the same words..."mam your request is pending with another team and we do not know why it is stuck". I even sent email to shruthi but no response yet. Their behavior has caused paramount frustration and they have totally neglected my requests because of which i have suffered a lot. I urge to take strict action against the company so that they realize the value of each customer and do not dare to torcher anyone like this again.