[Resolved] Quikr — Not delivering order and cheating by quikr | |||||
Refer quikr ad id[protected]. Ticket id - [protected] (generated by quikr against my complaint) This message may please be communicated directly to mr. piyush (ceo, quikr) as none of quikr executive responded in positive manner. No more further queries would be made. already wasted a lot of money by calling quikr customer care. Both seller and buyer (myself) are waiting for quikr's worst service for which they are denying after 13 days of wait. It is to inform you that i am fed up with quikr customer care representatives and concerned partner's non sense reasons for not delivering an order. Thus i have prepared a report for onward submission to this consumer forum and district court. also to file a case against this company. After talking to various suffering people, it is very clear that quikr is raising funds, gaining profit by keeping customers money against various orders and delaying them for several days and harassing them by not responding positively and timely on phone. For proof, i have recorded all calls containing statements and names of representatives who attended my calls and further who changed their statements and tried to make me fool by giving non sense reasons. it would be very clear after hearing all the evidences. Quikr ceo is responsible and liable to reply for this case and must be charged a suitable compensation. None of the company survived by cheating its customers. so better not to avoid my message as i am taking it very seriously. I don't mind paying extra money for filing case against this company but being a responsible indian citizen i will ensure i am going to take legal action. Thus here is a normal start with this forum so that all others must be careful for dealing with quikr. I have not cancelled my order yet. it is still pending. i don't want to cancel it as i paid a lot of extra money to call quikr. This fraud company can not simply make money by keeping public in dark. i must say that this case is to be presented to media on demand. Thus requesting this forum to highlight this matter to bring such cheating firm in notice. Was this information helpful? | |||||
Aug 8, 2016 Complaint marked as Resolved Quikr customer support has been notified about the posted complaint. | |||||
 4 Comments | |||||
Comments
Ad id[protected]
Transaction ID is [protected]
Paid ₹ 1400.00 on Dt 28 Jun 16.
The sms which I received after payment was -
【Ad[protected]: We have received your payment of Rs. 1400. The Transaction ID is [protected]. We will contact you within 24 hours to schedule the delivery. For any query, please write to us at [protected]@quikr.com or call us at[protected] from Mon-Sun (9 AM-9 PM).】
The seller requested to pickup the subject item on 6th Jul 16. One quikr representative also confirmed the same. It was under consent of both seller and myself(buyer).
On 8th Jul 16 seller informed me that the order was cancelled on 7th Jul 16 with a screenshot captured immediately.
The amount which I paid is still with quikr. And like other cases, Quikr continues to enjoy the profit earned by collection of advance amount.
I want my ordered item as soon as possible By any means. Once quikr has calcelled it, It has responsibility to fulfil both seller's as well as buyer's order.
Without asking for mutual consent, how quikr can cancel someones order?
The chat conversations between seller and myself is also not visible to me. The chat history must be shown in message list. But today I could not get the subject chat box. There is a big issue running with me in parallel for which I am filing a case.
I cant deny QUIKR's mismanagement and cheatful act on this issue as it is regularly cheating its customers. It Only focuses on making money and delaying orders and cancelling the orders after several days of keeping Money for earning interest or personal benifit.
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Transaction ID is [protected]
Paid ₹ 1400.00 on Dt 28 Jun 16.
The sms which I received after payment was -
【Ad[protected]: We have received your payment of Rs. 1400. The Transaction ID is [protected]. We will contact you within 24 hours to schedule the delivery. For any query, please write to us at [protected]@quikr.com or call us at[protected] from Mon-Sun (9 AM-9 PM).】
The seller requested to pickup the subject item on 6th Jul 16. One quikr representative also confirmed the same. It was under consent of both seller and myself(buyer).
On 8th Jul 16 seller informed me that the order was cancelled on 7th Jul 16 with a screenshot captured immediately.
The amount which I paid is still with quikr. And like other cases, Quikr continues to enjoy the profit earned by collection of advance amount.
I want my ordered item as soon as possible By any means. Once quikr has calcelled it, It has responsibility to fulfil both seller's as well as buyer's order.
Without asking for mutual consent, how quikr can cancel someones order?
The chat conversations between seller and myself is also not visible to me. The chat history must be shown in message list. But today I could not get the subject chat box. There is a big issue running with me in parallel for which I am filing a case.
I cant deny QUIKR's mismanagement and cheatful act on this issue as it is regularly cheating its customers. It Only focuses on making money and delaying orders and cancelling the orders after several days of keeping Money for earning interest or personal benifit.
I am still waiting for social media team to respond.
Quikr's all teams seem to be non effective. It only supports money making No matter how much a customer suffers financially or mentally.
Starting from top management,
Its fellows are cheap and cheaters who always try to make people fool.
I have already mentioned their names.
Niether quikr has Delivered the items not it returned my money.
I am working hard to earn valuable money but quikr is cheating and indirectly looting its innocent customers who believe on its service.
There is no faith on its social media team. It failed to provide help regarding my two issues pertaining to
Ad Id[protected]
And
Ad id[protected]
Quikr's all teams seem to be non effective. It only supports money making No matter how much a customer suffers financially or mentally.
Starting from top management,
Its fellows are cheap and cheaters who always try to make people fool.
I have already mentioned their names.
Niether quikr has Delivered the items not it returned my money.
I am working hard to earn valuable money but quikr is cheating and indirectly looting its innocent customers who believe on its service.
There is no faith on its social media team. It failed to provide help regarding my two issues pertaining to
Ad Id[protected]
And
Ad id[protected]
wat???
u r asking that huge bed to be shipped by quikr??
no courier company wud transport such big items.. it will become loss for them.. so they r delaying ur order..
and that too such low price only 1400 haha
soo u shud u derstan the situation and cancel ur order man..
yy r u making this a issue
u r asking that huge bed to be shipped by quikr??
no courier company wud transport such big items.. it will become loss for them.. so they r delaying ur order..
and that too such low price only 1400 haha
soo u shud u derstan the situation and cancel ur order man..
yy r u making this a issue
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1. Vinita
(the first caller, a relationship manager, who adviced me to pay for the subject ad on 24 Jun16 and this lady never replied back about the failure of the delivery till day. Later I found that the contact no. mentioned by her in the ad was not reachable, not working at all)
2. Ms. Shruti - on 27 Jun16
She could not help at all. Instead she gave a wrong STORERM no. ([protected]) Which when dialed, I found him as one of the suffering seller and he sold his item few days back but still waiting for his payment.
3. Mr. Shani - on 27 Jun16
He placed internal requests to the team to resolve the matter. Stated that it will be done on next day.
4. Mr. Hari Kumar - on 27 Jun16
5. Ms. Aysha (or Ms Asha as hered on phone) called me after raising complaint.
She stated a Non sense reason that QUIKR's TERMS AND CONDITIONS are changed now and the order can not be delivered to my PIN CODE 562157.
Note:
[protected]
1. The orders of 28 Jun 16 were successfully delivered to this PIN CODE within two days. However the pending order was placed on 24 Jun 16.
2. Earlier Several items were delivered to this pin code.
3. Quikr app cant accept orders out of its range. If the order was placed and Ms. VINITA confirmed the payment on 24 Jun 16 without showing any problem, How Ms. AYSHA can state such stupid reasons on 6 Jul 16.
Where are those terms and conditions which changed within 12 days?
It can be understood easily how this lady was trying to cheat me and make fool by giving such a stupid and wrong reason.
6. Mr. AMIT- on 06 Jul 16.
Could not resolve the matter, transferred my call to Ms. Ramya.
7. Ms. Ramya (on 6 Jul16) - She was unable to resolve the issue like others. She transferred my call to SCHEDULING DEPT as said by her.
8. Ms. Veda ( on 6 Jul 16), was on line on behalf of SCHEDULING DEPT (as connected by Ms. Ramya in same call)- She already had all info about this issue internally. Whereas each time I have to repeat same story and ad ID to each executive. This was not understood. I felt like there was some internal cheating intentions which were going on between these ladies and they were doing such drama knowingly.
(My recorded voice call will prove it soon)
She was stating that terms and conditions were changed for particular pin code. It can Not be understood when another order prior to this had a successful delivery in the same address.
At the end of the call Ms. Veda accepted that the pin code was under their service area and she herself not understood why Ms. Aysha refused and gave false statement about pin code.
9. Ms. Tejaswini - (06 Jul 16)
She wasn't aware much of this case and I requested her to arrange a call with initial caller Ms. Aysha. But she transferred the call to another unknown lady and the same story was repeated again.
There are few More names which are not mentioned.
The above mentioned detailed list is sufficient to investigate the full drama which was taking place in QUIKR.
It will also disclose how QUIKR EXECUTIVES simply pass their time and are not effective on solving an issue. The scheduling dept may also be investigated for its cheatful act and failure.
I have faced a lot of mental torture, suffered a financial loss by calling customer care for help and they wasted my money and time by holding my calls and transferring to another executives one by one. I have No more trust on QUIKR and such cheating people must not be in service anymore. I hereby find Mr. Piyush (CEO) responsible for all such mismanagement and cheatings.
I require a compensation of Rupees Fifty Thousand (50000) which has to be initiated by QUIKR.
Though The saved voice recordings can easily prove everything in court proceedings and all the false statements and cheatings would become clear to the dealing authority, there will be a clear picture of the drama after applying RIGHT TO INFORMATION ACT.
The same may be presented to media for awaring others and all sufferers.
Regards,
Vivek Dubey
[protected]