Quikr — note received amount in my account

Address:

16154,PRESTIGE FERNS RESIDENCY, 560102

Sold my laptop on quickr doorstep and the item got delivered to the buyer successfully. I received the cash on my quikr cash and i requested to transfer it to my bank account.
Then i received this sms from quikr saying
"we have successfully transferred rs.2741.00 from your quikr cash balance to your bank account"
But since then i've been checking my bank account, i haven't received the amount in my bank account yet while the quikr cash has been debited with 2741 rs.
Please look into it. Where is my cash... I have raised the complain multple times but not got any solution.