Quikr — payment debited twice for same product (ad id[protected]

RajeshNilan

Address:

Chennai, Tamil Nadu, 600063

Regarding the ad id[protected], i tried to pay the amount 5399 on 31st dec 2019 from my savings account and it got debited from my account. However, i didn't receive the success or failure response from quikr. After waiting for few hours, i assumed that it can be some technical issue and this amount will get reversed to my account. Hence, re-initiated another payment for amount 5399 from my current account. This time i got success response from quikr and also got the product delivered.

However, my first payment from savings account has not reversed till date. When i checked in my bank they said it has been credited to beneficiary and asking me to check with quikr itself. But quikr is denying that they didn't receive the first payment.

I need your help in solving the issue. I am also attaching the debit confirmation from my account. The debit narration has the reference numbers by which quikr can check their account instead of going by the number of payments received for the advertisement.

Ticket no raised with quikr: [protected].

+1 photos

Was this information helpful?

No (0)

Yes (0)

Quikr customer support has been notified about the posted complaint.

Verified Support

Jan 10, 2020

Quikr Customer Care's response Hi Rajesh, our doorstep team will look into this issue soon and address it. Thank you.

Jan 14, 2020

Updated by RajeshNilan Hi Quikr team.

Please provide an update on this issue.
Let me make you things very clear. Please find below the sequence of actions which I have done on 31st Dec 2019.

1. Initiated the payment from savings account ending with 1471. Payment got debited, however I didn't receive any failure or success response from Quikr.
2. I assumed that it was technical error and i will get the funds back. Hence initiated second payment from current account ending with 6659. I got failure response when i exit the payment screen without completing the transaction.
3. Again initiated the payment from current account ending with 6659. This time it was successful and I got the product delivered.

Whenever I contact Quikr customer care or even in this email you are referring to only the sequence 2 & 3 and advising me that Quikr got only one payment. I am talking only about the sequence 1 wherein my account got debited and didn't received the funds reversed till date. Also, my bank confirmed that the payment initiated from savings account is successfully credited to beneficiary.

Really, i am not sure why you are not checking the Quikr bank statement based on the reference numbers which I have given. If you check clearly you can see two debits, one from savings and another from current account. I request you to consider this issue on high priority and check with your finance team and initiate the refund of one payment.
Attached is my savings account bank statement till date for your reference. No reversal is given to my account as bank says it is credited to beneficiary.

Below are the payment references to reconcile from your end.
1. For the amount initiated from savings account- Reference number is[protected]/TECHQUIKR and [protected].
2. For the amount initiated from current account- Reference number is[protected]TECHQUIKR and[protected].

Jan 23, 2020

Updated by RajeshNilan Hi Team, Please provide an update