[Resolved]  Quikr — Payment not made for ad id:[protected] sold about 2 months ago

Address:	560016
Website:	www.quikr.com

I posted an ad[protected] on quikr for selling the item "queen size bed + matress" on 27th april, 2016 and the item was sold on 28th april, 2016 after a buyer made the payment to the quikr website. The quikr people took the item from my home and delivered it to buyer. But even after almost 2 months from selling date, i have not received the payment for the item sold.

I have contacted the company customer care on several occasions and each time i was told that they will escalate this issue. I also emailed them at "[protected]@quikr.com" and i was told to provide with my bank statements. I send a copy of bank statement to them, and they replied that their finance team will look into it. But even after repeated reminders, i have no clue where my amount is and when is it going to be transferred.


I am also attaching the email conversations i had with quikr representatives:

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Hi mohammed sartaj alam,

It is now going to be 2 months since the item has been sold on quikr, but still payment has not been made for the same, for ad id:[protected]

Why am i facing this harrassment of continuously begging you for the amount through emails and calls to customer care? Is quikr company so irresponsible? I have been told repeatedly that quikr finance team will look into this, but i did not get a concrete rely even once stating a final payment date.

This matter is certainly going out of hands and i have now lost patience with your irresponsible team.


Anshul


On 11 june 2016 at 11:40, mohammed sartaj alam wrote:
Dear mr. Anshul,

Thank you for writing to us.

As per the below mail we would like to inform yo that we have successfully captured your bank statement and the same has been highlighted to our finance team they will do the needful at the earliest. Kindly request you to allow us sometime, will get back to you with a proper resolution.


For any clarification or query write to us at [protected]@quikr.com or just give a call[protected].


Regards,
Mohammed sartaj alam,
Team quikr
"aasaan hai badaln"

On 10 jun, 2016 07:16 pm, [protected]@quikr.com wrote:


Ticket no:[protected]
Hi mr. Mohammed sartaj alam,

I called up hsbc office today to inquire about this. They told that no transaction has happened from "quikr" to my account. Then i enquired about utr:[protected], they told that a utr is allocated even when the transaction fails, and no further information was provided.

They further asked to enquire about the transaction statement from quikr side.

I am attaching the bank transaction history after 13th may with this mail.

Just to add, i received a call from quikr representative long time ago saying she is unable to transfer to hsbc account, and then she asked me to provide another bank account details so that she can transfer again. I then provided emailed the new bank account details (Sbi account) to quikr doorstep, but since then nothing has happened and i am being told that bank account details are not changed and you have transferred on 13th may.

I am sure there is a lack of communication happening at your end. Please clarify everything as soon as possible and transfer the amount to my account. At the end of it, i am the one who is suffering due to this delay.

Regards,
Anshul

On 10 june 2016 at 17:43, mohammed sartaj alam wrote:
Dear mr. Anshul,

Thank you for writing to us

We regret for the inconvenience caused has per our record the payment of rs 3800. And the payment has initiated on 13 may 2016. Request you coordinate with your respective bank and track your payment by using utr number :[protected].

Mean while we request you to share your bank account statement from 13 may 2016 to till date.


For any clarification or query write to us at [protected]@quikr.com or just give a call[protected].


Regards,
Mohammed sartaj alam,
Team quikr
"aasaan hai badaln"

On 09 jun, 2016 02:28 pm, [protected]@quikr.com wrote:


Ticket no:[protected]
Hi syeda,

Can you please update me on this issue of delay of payment for ad id:[protected]?

Also, please tell the bank transaction id used to transfer funds to my account.

Regards,
Anshul

On 6 june 2016 at 14:04, syeda amreen wrote:
Dear mr. Anshul,

We regret for the inconvenience caused to you, we have escalated the issue to our finance team and they will coordinate with the bank and update you the payment status as early as possible.
For any clarification or query please write to us at [protected]@quikr.com or just give a call at[protected].

Regards,

Syeda
Team quikr
"aasaan hai badalna"


On 03 jun, 2016 04:49 pm, [protected]@quikr.com wrote:


Ticket no:[protected]
Hello quikr team,

I have not received the payment yet for the ad id:[protected] which was sold a month back.

I have raised this issue several times in the past month, but it is getting nowhere.

I had already sent the bank statement as well as requested by your person.

Please refer to the below ticket numbers for my previous complaints:
[protected]
[protected]

I am sincerely tired of sending email and calling your customer care, as this is of no use. Please either transfer the money to the account, or return the item which you took from my home.

If none of the above will happens within a week, i shall be compelled to lodge a complaint in consumer forum

Regards,
Anshul

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