[Resolved] Quikr — Pickup of product

[Resolved] Quikr — Pickup of product

A akram25524raza

I placed an order for a mobile handset on 9th aug. The ad id is[protected] and the transaction id is[protected]. The product pickup date keeps getting postponed and it is not being picked up. I tried contacting quikr on the specified number [protected], but the representative says, this issue is related to quikr bazaar so email them. So i contacted the seller and he says quikr has not contacted him yet for the pickup so it's not getting picked up. Quikr is really providing the worst service. First off if you guys cannot fulfill the services then why do you take payment at the time of purchase. Secondly why is there no designated helpline number for quikr bazaar. If you guys cannot fulfill my order, cancel it and refund me my money. You guys take the payment but don't provide any kind of service. The screenshots of the details are attached below. +2 photos Was this information helpful? No (0) Yes (0)
Sep 16, 2020 Complaint marked as Resolved Quikr customer support has been notified about the posted complaint. Verified Support Aug 12, 2020 Quikr Customer Care's response Hi Akram, We regret the discomfort caused. Our doorstep team will look into this issue shortly and address it. Thank you. Aug 17, 2020 Updated by akram25524raza i keep getting this pickup date confirmation message from Quikr which was 11th August. As I complained above, Quikr is not providing pickup of the product. It's been so many days since I complained here also and still nothing is being done. Aug 24, 2020 Updated by akram25524raza I recieved a call on 19th saying all pickup and delivery services has been cancelled due to technical issue so we are cancelling your order and refund will be issued within 4-7 business days. I recieved the confirmation message for this also. But then I recieved email saying I need to wait 30 days and if I don't make any purchase then they will refund my money. What kind of service is this ? First I waited 15 days after placing the order and now why should I wait 30 days. I need my refund immediately. Seriously using Quikr was the worst mistake of my life, never going to use it again. Issue my refund immediately. Aug 25, 2020 Updated by akram25524raza Can I get my refund soon or not ? Quikr guys are not even responding here also .I think I will have to start anew complaint here because calling them just tells to mail them and mailing them does nothing, no response. I mean seriously waited 15 days no pickup was done then on call i was told order is being cancelled and refund is being initiated.Then, in message it was said refund will be done within 4-7 days.Then another message said 14 days.And then this email came saying 30 days. I will start a new complaint again because I don't think these guys at Quikr are even looking at complaints here. And if seriously I don't get my refund i am going to lodge a complaint against them because they are doing this with me in 2 seperate orders.
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