[Resolved]  Quikr — Poor service and futile premium packages

Address:

Chennai, Tamil Nadu

I have experienced one of the worst service from quikr. Their sales team contacted us for a very long time to buy their premium package. Almost 3-4 days a week I would get calls from them to buy the package. Finally we decided to buy their package upon their commitment that our ads will be high lighted on the top most for one month and after one month the ad will move down but will still show up on their website, they also said if any person types our consultancy name on google they will reach to our ads or even words mentioned in our ads, typed by an individual on google will get link to quikr and proceed to our ads. They made us pay 4500 rs and provided the package later from then 3 days with no calls not even answers to our calls. Then they credited our quikr account with ads. For more than a month any ads we posted were never visible after complaining every single day thru mail since they have no other contact numbers for premium package customers. They returned us 5 ads out of 10 ads saying that it ain't their fault yet they are being helpful by doing this. Rather than arguing any more we proceeded but when i checked the ad details on google it never linked me to my ads. And after 15 min of the ad being visible it will automatically be visible or invisible because they say there are more than 1500 real estate consultant in Chennai. (This was not informed by the sales team, the person in-charge Mr. Reynold at that time it was mentioned the ad would be on the top most of all ads, also once he made the sale he never attend the call made to him for any assistance) Other than that to waste the ads we have each of our ads posted gets duplicate posted 4-5 times and whenever mailing them to refund ads there is no response. This issue has arrived again from more than a week its not been refunded to me.