[Resolved]  Quikr — premium ad - false misleading information for extraction of money, no promises fulfilled

Website:

www.quikr.com

This is my mail to Quikr Support Team, to no solution.

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Dear Support Team

My name is Subhojit Ghosh, I'm from Kolkata. I had posted a free ad on IPad 2 last month on Quikr. Immediately I got a host of phone calls from your sales executives to buy a Premium Pack and post my ad across 8 different cities across India. I was promised the following when I was lured into paying Rs 1850+ for purchasing these "Ad Credits"

1. I'll be able to post my ad across 8 different cities like Mumbai, Bangalore, Delhi etc instead of just one city (Kolkata). Just enter the Metro city's pin code and post your premium ad across India.

2. There will be a "Buy Now" feature via which once the buyer pays, it is Quikrs responsibility to collect the product and the buyer gets doorstep delivery with Quikr's warranty and does not have to worry about the condition of the product.

3. Quikr will collect and deliver my product to any city, there will be a small service fee and once the buyer receives it, I'll get the money credited to my bank.

4. This sales person also promised me that the market rate is Rs 17000 for this product, please increase your offer price to at least Rs 15000. (this was a completely false hoax to lure me into this)

This person gave me the instructions and I followed them blindly to immediately pay Rs 1850+ via my credit card and then posted my ad across India. While posting I was told that I had to enter the PIN CODES of different cities and NOT of Kolkata - I even made a mistake and posted my Kolkata ad twice (see trail mail) before posting my ad in 6 more cities (Delhi, Pune, Mumbai, Hyderabad, Bangalore and Chennai) by entering different Pin Codes as per your instructions.

The overall selling experience was below expectations and THERE WAS NOT A SINGLE CUSTOMER WHO BOUGHT USING THE BUY NOW OPTION even after 1 month.

Finally after reducing my price to Rs 8500, yesterday I finally got a buyer from Bangalore who made the payment (Ad id:[protected].

Now today morning I contacted Quikr doorstep and they told that since I had put in Bangalore's pin code, the Doorstep person will pick it up only from Bangalore and there is NO SERVICE for pick up in Kolkata. Then I called Quikr Premium Ads and they told that for Doorstep related issues please call Quikr Doorstep. Why should a premium customer RUN AROUND IN CIRCLES contacting different support staffs when it is a goo[censored]p from your entire team?

Now this approach of your sales executives - falsely marketing a load of information to get the money out of your customer's pockets and then following it up with almost ZERO customer service is completely disappointing and unexpected.

Why was I told to spend Rs 1850, put up my ad in multiple cities by entering false pin codes, if Quikr did not have a pick up service in Kolkata?

There are 2 options now: Either make an arrangement for the pickup from my residence in Kolkata and deliver the product in Bangalore as was promised to me by your sales executive, OR Refund my "ad credit" money (entire Rs 1850+ amount which was taken from me) immediately and delete all my ads.

Please solve this issue TODAY, otherwise I'll have to escalate this issue via the internet and social media and to Quikr's senior management.

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Regards
Subhojit Ghosh
[protected]