[Resolved]  Quikr — premium ad services: false promises and unethical behaviour

Address:	560017
Website:	www.quikr.com

I had posted an ad for quikr to sell my diniting set.
On posting the ad i get a call from ravi ([protected]/ ravi. [protected]@quikr.co.in) and he says that the price i have quoted is too less and that for a price of rs.1600 i would get quickr verify premium ad service in which i will get the "maximum selling price" and that the dining set will be sold within 7 days.
He also said that he will post premiuim ads for 5 items.
On making the payment on the payment link sent, he asked me to send him photos of items to be sold. This was on 13/07/2017.
After sending the photos of the items to be sold, there was no news from quikr.
Finally after 4 days (19/7/2017), i get a call from shanaz (M. [protected]@quikr.co.in) asking for the photos again. She was speaking to me in hindi eventhough i told her i do not speak hindi. She was so inept that she did not give me her proper email id to send her the photos.
I had to call ravi to get shanaz's correct email id. After getting her correct email id, i sent the pictures again.
It has been a week since then, and i finally got fed up and called quiktr customer support demanding a refund since i made no use of their services and i was able to sell the items on my own. The executive asked me to send an email to [protected]@quickr.com.
I sent an email to this mail id copying shanaz and ravi giving all details including copies of the mail communication i had and asked for a refund.
After this i get a call from shanaz saying that she needs more details for posting the ad.
When i asked her why did it take her one week to follow up on this, she blatantly lied and said she did not receive the email.
When i reminded her that the email i sent her is attached in the complaint sent to the support team, she said that the details given to her was not enough.
Again, when i ask her why did it take her one week to ask me for more details and why proper instructions were not given to me in the first place, all she said is "sorry for inconvenience'. When i ask for a refund, she said that quikr does not give refunds.
This is not the first time quikr has doine such things.
The followiong is a similar complaint for premium ad services sold by ravi:
https://www.consumercomplaints.inquikr-premium-ad-not-posted-no-refund-c1591847