[Resolved]  Quikr — Product not picked up from the seller

Address:Bangalore, Karnataka, 560042
Website:www.quikr.com

I have been following up with the quikr team for over 5 days regarding the delivery of the product. The ad id is[protected]. Please note: the money for the product had been transferred last week and every evening i receive a message from quikr with an apology stating that they could not pick up the product.

After having called the helpline 4 times today, i was told the vehicle was dispatched this morning at 10.30 am. I have been in touch with the seller too and am told the vehicle hasn't arrived yet! Mind you it is 6.30 pm.
I was given the number of the driver, mr kumar, and his number has been switched off. Phone number stated: [protected].

Every time the delivery is scheduled, today being the third attempt, i receive a call from quikr in the evening apologising and mentioning that the seller isn't available. How is it possible that i am able to contact the seller and quikr isn't??

The service is truly appalling with the only response being - the matter has been escalated and you will receive a response in 48 hours!!

I either want the product picked up or my money - rs 52, 199, refunded!!

An extremely disgruntled customer,

Insiya
Ps: attaching an image of the msgs i received

Email: [protected]@gmail.com
+1 photos
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Sep 10, 2016
Complaint marked as Resolved 
the company got in touch and has resolved the issue.
Quikr customer support has been notified about the posted complaint.
Verified Support
Sep 09, 2016
Quikr Customer Care's response
Dear User,

Our support team is working on your issue and will resolve it at the earliest.

Thank you.
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