[Resolved] Quikr — Product was not sent to buyer | |||||
AD No:[protected] Initially a buyer wanted the Sony Audio Video player. I called Quickr to schedule the time to take my product. The customer care said the driver will pick one Sunday but he came three days later and picked it. In the meanwhile the buyer had cancelled because he did not receive the product. Now the product is with Quickr. at the same time another buyer wanted for the product. I mailed customer care saying since the product is with Quickr, deliver it to the buyer. I got a message today saying that Quickr came to my house to pick the same product and I was not available. What a fraud message. I was there at home throughout. Why is such messages coming. Why dont the team deliver my product which you have to buyer in time. Why is there is no discipline in time and sayings. Kindly check this and provide the product to buyer asap. Was this information helpful? | |||||
Complaint marked as Resolved
Quikr customer support has been notified about the posted complaint. Verified Support Mar 29, 2016 Quikr Customer Care's response Dear Saravanan,
We are sorry to hear about your experience. We do apologize for the trouble you’ve faced. Meanwhile, we’ll look into this right away and take the necessary corrective steps. You can give us a missed call at[protected] or you can even write to us at [protected]@quikr.com with a detailed account of your issue along with your contact details. Rest assured, it is our utmost priority to give you a smooth and valuable experience at Quikr. We appreciate the time you have taken to share your feedback and we will incorporate it to ensure this doesn’t happen again.
We care,
Team Quikr
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I have ordered a product on Quikr and paid Rs.1000/- to quikr through online on 23rd March 2016. As per their delivery policy it has to be delivered within 2 days if it is within city. Today is 28th March 2016 ad still I have not received my Product.
Purchase Details:
Quikr Ad Id:[protected]
Product : Black wooden computer table
Amount: INR 1000.
Payment Date: 23rd Mar 2016
Website: Quikr.com (Mobile APP)
Registered Mobile No: [protected]
Name: Uday Reddy Kandula
Conversation with Quikr:
On 26th mar 2016 I received a call to schedule for delivery of the product i.e., after 3 days. Then they have scheduled a delivery on 27th March 2016 between 11AM - 1PM And I was eagerly waiting for my product and cancelled all my work. Then Till afternoon on 27th Mar I have not received any call or details about delivery So, I gave a call to customer support and they have given me the contact details of some person and quoted as he is Driver for Quikr delivery Vehicle. He said he is going to pick up the item in next 1-2 hours and will call back. I was eagerly waiting and there is no call back from that person nor the details from CC. I called the Person at evening after 7PM on the same day and he said he is having lot of deliveries and cannot deliver it. Then I started loosing trust on Quikr for wrong commitment. At 10.27PM on 27th Mar (i.e., on the same day) I received a message from Quikr that "Seller was not around to pick up the Item". Next day i.e., 28th March 2016 I spoke to the seller, he said that the driver from Quikr has called and said cannot pick up the item on 27th Mar and scheduled pick up for 28th Mar at 10AM- 1PM.
Here comes the situation which made me to completely loose trust on Quikr and felt it was cheated,
On 27th Mar I filed a complaint Quikr Customer Support about the issue and told that it has to be delivered on 28th Mar 2016 no matter what may the issue.
on 28th Mar'16 I received a call from Quikr and said they can only deliver it on 29th Mar'16 and got a call from CC that Seller agreed to pick up only on 29th Mar'16. I spoke to Seller, he said he already wasted lot of time by waiting for pickup and still waiting for pickup. Then CC has called and telling that they can only pick it up on 29th Mar'16.
They are quoting that the entire problem is from seller.
In fact, Quikr has cheated me that they will deliver it on time and wrongly communicating with Seller & Buyer for what so ever reason.
Kindly do the needful & Provide Justice for me. As I do not believe anymore in Quikr as I lost my valuable time & Felt Guilty and ashamed for begging for my product even after paying the entire amount.