[Resolved]  Quikr — ps vr bundle and move controllers not delivered

Address:Mumbai City, Maharashtra, 576102

I had purchased the above items from an ad id[protected]. First they said they will need 50% payment as proof of purchase rs 9000, then on day of delivery they asked for rs 12000 as per their company procedure and refund the excess.in the end of the day, they claimed that they got stuck at customs and need 8500 more which will be returned. I need my money back or i need the products that was promised to me. Need response.
+4 photos
Was this information helpful?
No (0)
Yes (0)
Oct 27, 2018
Complaint marked as Resolved 
Quikr customer support has been notified about the posted complaint.
Sep 23, 2018
Updated by JakCy DsouZa
Now they are not picking my calls either. Nor are they responding to my text. Main number is switched off, and the other one only keeps ringing. I have full chat history with them saved. I can prove it that these guys have not done their job as promised.
Sep 23, 2018
Updated by JakCy DsouZa
Their Ad ID changed.

Verified Support
Sep 24, 2018
Quikr Customer Care's response
Hi. Apologies for the discomfort caused. We shall connect with you shortly and address your issue. Thank you
Sep 24, 2018
Updated by JakCy DsouZa
Just today, they responded to me again. Saying that they are stuck in Mangalore airport and the package is stuck in transit. They promised me that the delivery is going to be made, if I only pay the airport customs 8200 for release and after an hour made me pay another 5500 by making me talk to some airport official called Priya bakshi. I have the whole audio recording of the call I had with them for this conversation. If I had to pay so much in the first place, I would have bought it from Amazon instead. At least I would have my package delivered. But I got nothing. I only lost my money thanks to you guys not checking the authenticity of the people who post ads. I need all my money back otherwise I will take this issue forward.

Sep 25, 2018
Updated by JakCy DsouZa
I have not got any news from anyone. quikr has not mentioned anything, these guys who I was supposed to get the package from have said nothing.
I'm waiting for an answer. I need my refund or the package I had asked, for the price that was agreed upon (Rs18000)
Complaint comments 

Comments

Contact me on [protected] as I still didn't receive any update.
JakCy DsouZa's [Complaint's author] reply, Sep 24, 2018
Correction: 9591977838 contact me here

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    Quikr
    customer care contact
    Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good a company is at responding and resolving complaints by granting from 1 to 5 stars for each complaint and then ultimately combining them all for an overall score.
    Read more
    81%
    Complaints
    5422
    Pending
    523
    Resolved
    4267
    Quikr Phone
    +91 80 6736 4545 [Care]
    +91 22 6729 0000 [Head Office]
    +91 22 6779 7979 [Support]
    Quikr Address
    1st Floor, Raghuvanshi Mansion, Senapati Bapat Marg, Lower Parel, Mumbai, Maharashtra, India - 400013
    View all Quikr contact information