[Resolved] Quikr — Purchased two products online.

rishiri123

from Bengaluru, Karnataka

Address:	Bangalore, Karnataka, 560076
Website:	www.quikr.com

Hi there,

1st Product transaction ID:- [protected]. (Sleepwell folding sofa cum bed orange color"

I bought the above mention product on Quikr on 11/02/16. The product supposed to deliver at my place on 15/02/16 between 1 Pm to 4 Pm.

15/02/16:- Yesterday I called more than 10 times and the concern department didn't know what was going on and advised me the wrong information every time.

"Operational fault is going on in Bangalore"

Even on the last call at 6pm the delivery service center executive advised me that the product will deliver before 8 Pm.

Two numbers were provided by the delivery team for delivery concern in Bangalore but nobody picked up the call:- [protected], Raghu. [protected] Harsha.

I sent an email to support team and got support number #574685 with no success.

Today in the afternoon one of the delivery service center employee advised me that the above mentioned product was cancelled by the company. Without my permission how this thing is possible ? I am the buyer I paid Rs 1000 and waiting for the product whole day and in the end Quikr cancelled the delivery? WOW

This is not a professional attitude. Company need to advise the buyer by an email that for certain reasons we are cancelling this product for delivery.

2nd Product transaction ID:- [protected] (Glass Dinning Table):-

I bought the above mentioned product from Quikr with the same story. My product will deliver today in between 4 Pm to 8 Pm. I requested them to deliver before 6 Pm and delivery team says "yes sure" we will do it.

I called at 5 PM 16/02/16. Delivery team says they will deliver tomorrow as Operational fault is going on".

Support ticket number :- #652486

Can you please tell me is this your professional e-commerce company ????

We are spending money and you guys are not taking it seriously.

I need urgent reply with truth reasons what's going on ?
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Complaint marked as Resolved

Quikr customer support has been notified about the posted complaint.

Verified Support

Feb 17, 2016

Quikr Customer Care's response Dear Rishiri, We are sorry to hear about your experience. We do apologize for the trouble you’ve faced. Meanwhile, we’ll look into this right away and take the necessary corrective steps. You can give us a missed call at[protected] or you can even write to us at [protected]@quikr.com with a detailed account of your issue along with your contact details. Rest assured, it is our utmost priority to give you a smooth and valuable experience at Quikr. We appreciate the time you have taken to share your feedback and we will incorporate it to ensure this doesn’t happen again. We care, Team Quikr