[Resolved]  Quikr — quikr bazaar - doorstep delivery no update on order and no response from customer care

Hi

I have placed an order on 3rd august for karlee iron frame queen size bed by furniturekraft and received an email from quikr doorstep ([protected]@bazaarupdates. Quikr.com) saying that payment was received and payment id is [protected] and similar message on my mobile number, but i couldn't see the details under orders in my account. I have waited till 6th august and as i haven't received any update i wrote to [protected]@quikr.com and received a response from syed salman on 7th august on behalf of [protected]@quikr.com saying that this incident is highlighted and take care by the internal team and will revert in 48 hours with ticket number being [protected] but i haven't heard back after that. On 10th august i replied back on the same mail asking for update and no response.

On 11th august i wrote to senior management using the option write to senior management under contact us in-app mentioning the ticket number and details and simultaneously wrote to [protected]@quikr.com to cancel the order and still no response from quikr team.

In between tried reaching on the email and phone number of seller shared in the initial email from quikr but the phone went unanswered and the email bounced back.

I tried all possible ways and couldn't see any response or update on my account and its been 10 days. I think i can not take this frustration anymore and i want the order to be canceled and the full amount to be refunded asap.