Quikr — quikr doorstep - damaged in transit

Address:

560043

My wife had posted an advt on quikr doorstep on 18/8/2019 and after a lot of delays and pick-up schedule skips, they picked up the product (Steel almirah) on 25/8/2019. Only after a thorough check on the product, and sharing photographs with the buyer, and after the buyer's confirmation did quikr even accept the product. Their packing was definitely not up to the mark, is what i noted. When i kept the keys for the almirah inside, they specifically asked me to lock and hand over to them before shipping out. They only delivered this to the buyer on 28/8/2019, three days later, and i really dont know what would have happened and where during this time as the product had a broken handle and the keys lost in transit. The buyer has seen the product and only after knowing its condition did he even accept it. I have been trying to repeatedly call quikr through both their[protected] and[protected] numbers and that allows only for a call back. They did call a couple of times, but had to close the call stating this is a logistics issue. Its now over a week and they are never communicating. Both, my product (In its current damaged state) and the buyers payments are now held by quikr without the slightest effort to solve the issue. Considering the totally unethical business, this calls for an immediate settlement and compensation for the unprofessional attitude shown. My number is [protected] / [protected]. Images for reference are also attached.