[Resolved]  Quikr — quikr doorstep delivery - the most horrific customer service experience

Address:	Bangalore, Karnataka, 560034
Website:	Quikr

Hi, i had ordered a bed from a seller in bangalore. It was scheduled to be picked up on 13th november 2017 at 2:00 pm from the seller and delivered at 4:00 pm to me. I took a leave from work based on this. I had been following up with customer care since 3:00 pm regarding the pick up, but neither me, nor the seller got any update on the same. Towards 5:00 pm, we were informed that there was a road blockage near the seller's area (Which was not true) and that they are rescheduling it for the next day. I called customer care several times to resolve the issue, but none of them were helpful. There were some that even spoke back rudely, like it was our fault.
I had to take a leave again the next day, due to this carelessness, as the pick up from the seller was scheduled between 2:00 pm to 4:pm and was to be delivered between 6:00 pm and 8:00 pm. I started calling customer care from 1:00 pm onward, to ensure that the vehicle reaches on time. The customer care assured me that everything is on track and that i will receive the same on time. Time passed and it was 4:00 pm. I repeatedly called customer care, afraid that what happened the previous day would repeat itself again. The executives were not helpful at all. I asked them for the delivery guy's number, or even the current location of the delivery guys, but nothing. I was supposed to blindly trust the oh-so-amazing service of quikr again and keep quiet. The time is currently 6:35 pm and the product is still not picked up from the seller, and i am afraid this transaction will never happen. This was possibly the worst customer service i have ever encountered from a company. I will never eve consider using this service again.
I had called the carpenter, and my father too had come half day from work for this. Little did i know that this terrible service of quikr would cost me two days worth of paid leaves.
What i ask now of quikr, for this terrible damage done, is a compensation for the same. Or even a refund of any kind, because this is just purely unacceptable behavior.