[Resolved] Quikr — Quikr Doorstep - mobiles

Alok15

from Delhi, Delhi

Address:	Mumbai City, Maharashtra, 411018
Website:	quikr.com

I ordered a mobile from Quikr Doorstep AD ID:[protected]. I received a faulty mobile with faulty display. Quikr customer care said, I had to check the mobile before accepting the courier, whereas the courier person said this can be replaced afterwards as well. I didnt realize the faulty display untill a couple of hours later, as there were spots on the display and there was no way that I could have identified it when the courier person had came to deliver mobile to me.

This mobile should have been verified for faults even before it was picked up and sent for delivery to me. After I complained to the customer care, I was blandly told tha I will have to take up with the seller who is in a different city and with whom I dont have any contact!

It is quikr's responsibility to either refund the amount for the phone or get it repaired for me.

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May 24, 2017

Complaint marked as Resolved

Quikr customer support has been notified about the posted complaint.

Sep 09, 2016

Updated by Alok15 The email id of the seller was [protected]@gmail.com

Verified Support

Sep 09, 2016

Quikr Customer Care's response Hi Alok,

We are sorry for the discomfort caused. We've shared your Ad ID with our support team and they will get back to you.

Thank you.

Sep 09, 2016

Updated by Alok15 Discussed with the Quikr support person. It was a complete waste of my time. As per her, Quikr is not responsible for the seller. If Quikr is not responsible, then why have the Quikr Doorstep in the first place. If Quikr is not taking responsibility that the product would be as described by the seller, why should any buyer buy the product from Quikr Doorstep? She was asking me to check for the product before making any transaction, which didnt make any sense, as this was inter city transaction (Pune - Hyderabad) facilitated by Quikr. I am not sure if she meant me making a trip to Hyderabad before paying it on Quikr!!!

PLEASE DO NOT BUY ANY PRODUCT FROM QUIKR, is my last statement to everybody. I will be posting this on every forum in India so that other buyers do not suffer as I have.

Verified Support

Sep 12, 2016

Quikr Customer Care's response Hi Alok,

Further to our call hope we've addressed all your concerns upto your satisfaction. If there is anything else we can assist you with, kindly write us at [protected]@quikr.com.

Thank you.

Sep 12, 2016

Updated by Alok15 I am very sorry to confirm that none of my concerns were addressed. Hope Quikr loses from all the ill wishes of the millions of fraud deals from you guys.