[Resolved]  Quikr — quikr refund: unable to reach to customer care for my refund amount

I have made payment for mobile phone which was showing mobile verified by quikr hence I went ahead and made payment. since it was self pickup option I tried to reach seller he first was trying to hide but later he said mobile is clone and not original. Hence want to cancel the order and report scam but neither website nor mobile app is supporting for cancellation.
I am trying to reach customer care but cannot even contact anybody for my refund.
This is horrible worst experience. My email id is mail.[protected]@gmail.com