[Resolved]  Quikr — quikrcars rto services - charging 99 rs in advance. not refundable if customer requirements are fulfilled

Address:

4th main,23rd cross road,7 sector,hsr layout, Bangalore, Karnataka, 560068

Hi,
I am shivasharan, i have booked a rto service request on 9th april 2019. Invoice #: lf/apr19/006815. Later in that day evening, i got call from quikr about my request. I told my requirement. Then they mentioned about extra charges. Which is much more then i expected. I am not availing this service, since this is more costly for me. And they wont refund this amount it seem.

My complaint is :
1) they should have mentioned the charges before booking service. They didnot. After booking if the charges are heavy, then what customer should do. He cant avail service and he will loos the booking amount (99 rs)

It seems like not a fair business. How can they charge any fee without availing a service from customer. Just calling to customer and to inform about the charges of the service they should not charge 99 rs.

If this is the legal way of business, 100s of this kind of websites will open and cheet the customer very easily by heavy hidden charges.
Specially quikr is reputed website. It should not do this kind of business, which seems illegal.

2) in website they mentioned "quikr agent picks up documents from seller & buyer". I got to know from customer care guy "they will collect document from one side. Not from both the sides". They should not do false promises.