[Resolved]  Quikr — Real estate premium ad

Address:	Bangalore, Karnataka
Website:	www.quikr.com

I was contacted on the phone by one deepak rathod (Deepak.[protected]@quikr.Co.In [protected]) for making my ad premium with a 3 ad pack (Id pt132115auro5136450) for rs. 1000 for a month. He emailed me a link and assured me that once i paid, the ad will become premium without any action on my part (This would have been recorded my the company for "training and quality purposes"). After making the payment on 18 feb, i discovered that i was overcharged for the ad (Website shows rs 660 only). After not getting a satisfactory response for overcharging, i did not pursue the matter thinking that atleast my ad would be premium.

After about 10 days (After my property became unavailable for rent and i had no use of the ad) i discovered that my ad had not been made premium. I sent an email regarding the issue to quikr on 3 mar asking for a refund since the ad was to be made premium by the operator. I did not get a response, i sent another on 14 mar and was told that since my ad pack is expiring on 18 mar, i cannot be given a refund.

It is the manner of the employees who hide behind the pretext of "company policy", their inaction and lack of accountability that infuriates me and that is why i wish to see this matter to its conclusion which is a refund.