[Resolved]  Quikr — Refund not initiated

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New Delhi, Delhi, 110062

Hi
My name is nitin sharma and my quikr a/c registered mobile no is -[protected], and my email id is kumar.[protected]@gmail.com . I have placed 2 orders in quikr refurbished mobile order id are -330966, and 331571. i have cancelled both order. first order- 330966 i have cancelled on 31st December but my refund still not initiated, i am speaking with quikr customer care for last 4 days and every time they said today will initiate and confirmation mail will received today by our financial team but still not received any refund initiate confirmation mail i asked your cc department they said they have already launched a complaint. quikr has already claimed amount it is shown my card unbilled statement. As per your policy refund will initiate and transfer with 7 days, 4 days already completed but refund still not processed . My second order id is 331571, i have cancelled on 4th january . i have already received both order cancellation msg and email, but same issue in second order . second order refund mail still not received.I am requesting you to please initiate my both order refund as soon as possible .
contact no-[protected]