[Resolved]  Quikr — rental property

Address:

Jaipur, Rajasthan, 302021

I posted an ad of my house for rent in chitrakoot, vaishali nagar, jaipur. On 3rd august, 2018 i got a call from executive (Ujala) saying they are getting much queries about properties in my area who are willing to pay exact rs.18000. And they told me that they will rent out my property within 1-2 weeks and they promised me they will give me atleast 1 visitor per day and i told can you guarantee me then she said definitely and convinced me if she give me 1 visitor per day my property will be rented out and after said in case it is not rent out then they will prioritize my ad for another more days but for that, according to general fact if first condition i. E. 1 visitor per day is not fulfilled then after 1 month is totally waste as there are no buyer in the market and eventually my more days will be wasted. They will just keep wasting my time. They told me that i've to pay rs. 1200 for converting the ad to platinum and then i paid the amount. Then 2 weeks passed, i didn't got any proper response from tenants and no single person came for house visit. Then i tried to contact the executive (Ujala) and she ignored me. On 27 august, i contacted customer executive and told them to refund my full amount as you've frauded me into paying 1200rs. The executive then said there is no policy of refund despite of saying that their executive ujala has misguided and frauded me. During this period of approximately 1 month, i didn't got any proper response and no single visitor came to my house. All were looking within rs.12000 budget. Then i complained on customer forum about this. Then i gave my house through property dealer as my 1 month was wasted and i cannot afford to lose more as they just only waste my time. Then after few days i got call from ujala saying she didn't promised me anything and refused to refund. She said we can only connect you and buyer, though she said on first day that there were too much people looking in rs. 18000 budget and i didn't got any single response looking in that budget or even anywhere near it. Now quickr i don't want any call from your ujala or any of your executive, they just only waste my time and try to convince me that it is my mistake. I want my refund as soon as possible, i'm not sitting free here. I may have to even approach consumer court with all the recordings and screenshot. This will give me my refund and also additional remedy for wasting my time.